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Thanks!

I just wanted to stop them from creating possible corruption... thats why I sent a quick "Don't out", before sending a second post. BigIndian is correct, the set is probably still associated somewhere else. You'll have to de-associate it from the supv set or de-aquire it from symposium or....It...

Sorry, I thought the agent was assigned to a spv, it looks like it's not. Please repost exactly what is on the set now.

Don't out the phone!!!

Hi All! I am having a problem logging into an Option 11C. This problem just began today.... When I login (either remotely of from the maintenance terminal), I get the following: LOGI PASS? OVL428 TTY 00 SCH MTC BUG CTY 10:44 OVL111 IDLE 0 > . OVL400 00 If I then try to go to a...

I don't know all that much about Symposium, what is the Master Script? Is that built in Symposium? Thanks!

Hi All! Does the ASA calculation begin when the PBX answers the call and the Call Pilot greetings/menu prompts begin, or at the end of the prompts when the caller is turned over to the control of Symposium and put in queue. We are working with a Symposium Express 4.0 All help is appreciated!

Hi All! I have a client with a CS1000 25.40b running with Symposium Express 4.0, can we install the message that would advise the customer what the current hold/queue times are? If we can, how? All help is appreciated!

I got it, Thanks for all help!

The link you posted is no good, and I've tried Google.

Hi All! Does anyone know where I could get a programming overlay for use with a MLS 12D. Thanks for all help!

Call Express Rls 4.0, I confused myself with this one as well. Basically, I just need to know how to make 2 agents receive calls from one particular CDN. There are two places I find in Express to possibly accomplish this, agent skillset assignment, and CDN call routing. If these 2 agents are...

Hi All, I have set up 4 CDN's in Symposium. I needed to set up a group that would just handle simple calls, I did this in Call Pilot by adding a menu to ACD 6800, callers who need detailed info will press options 1 or 2, callers who need simple information will press 3. When the caller presses...

Hi All, Is there a load (and command) I can go to to see who is logged into a particlar ACD group? Thanks for all help!

It's a Symposium issue, I just need to know the procedure to do a "faceplate reboot" of call pilot.

How do I reboot CallPilot? I made some changes and the changes are not routing the new way, the calls are still taking the old programming. I figure if I reboot the CP, all will be well.

Hi All, I have a CallPilot 4.0, after making some changes using Applications Builder the Call Pilot did not seem to take the changes, it is programmed one way, but acting another. All I want to do is a manual reset to the card now. What is the correct procedure for a reset? Thanks for all help!

Hi All, I have a customer who uses Nortel's M8314 single line telephones. Most of these sets light the message waiting light when a voice mail is left, however, I have 2 phones that give stutter dial tone and no mw light. How do I get the mw lamp to light? Thanks for all help!

Hi All! I am having an issue with a symposium express 4.0 that we installed for a customer about 2 months ago. The customer wants to go back to a specific date (Sept 9th) and pull the DNIS report for that day, the problem is that when I run the report for that day, there are no stats on it. I...

Hi All, My customer has an Option 11C 25.40b with call pilot, how is remote agent observed accomplished? They also have Symposium call express 4.0 All help is appreciated!