Had a remote Carrier spit out a bunch of errors yesterday about the battery backup (which tests fine and is not monitored by the column) for some reason the switch swapped cores. I have the system monitor disabled and the the main sys mon pulled (replacement system monitor card in route)...
Need some guidance. I have a remote site that purchased some headsets from HelloDirect that are USB.
The vendor and the user are unable to get the headset working and they told me they need me to enable it on the system.
BCM200
4.0.2.03
Unable to find any settings on the system to do this...
Was able to get it working...
Had provider switch calling name from setup to facility
Then changed the gateway for the following
In order to allow the gateway to detect the calling name on the Facility IE please enter the following on the serial interface generated by the pri-group...
Not running through Nortel but will be doing another site where this will come up.
PRI's originating from the PSTN.
Going to try some config changes on the gateway nest week that I hope will resolve the issue.
This is where we are at currently...
Caller ID name is sent by your telco (if you...
Gateway
interface: PRI NI
inbound is set to: all via destination pattern .T
Gateway voice class is set to: h323
CUCM
Gateway
Significant digits: all
**Did notice that Transmit UTF-8 for Calling Party Name is unchecked
If you could help me figure this out that would be great. Thanks!!!
Need some guidance :)
Scenario
Incoming calls display number on the ip sets but no name.
Pretty sure I need to configure the CUCM to allow name to display
not sure where this configuration is done.
Think it might be under
Translation pattern
calling name presentation
options are allow...
Was looking for replacement part numbers and maybe an electronic copy of the system manual.
found this thanks to you guys - Its not the manual I was looking for but at least it has a listing of replaceble parts.
http://support.avaya.com/css/P8/documents/100105543
parts start on page 331
Thanks!
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