Recent content by FormerProgrammer

I am testing a voice to text (Mutare) mailbox. The DID (G3r, 8720 switch) is programmed to call forward remote to the mailbox. If a DID on the switch calls the forwarded DID the CID is displayed with the transcribed message; however, if a call comes in from outside the switch, the CID is not...

When administering MCH Forced many in EAS Call Distribution: 1. The limitation to the number of forced calls an agent can receive depends on the number of adle station line appearances, correct? 2. With multiple agents logged on to a skill with the MCH Many Forced calls and agents having the...

Thanks Stinney. Perhaps you can confirm/answer a few other questions I have: When administering MCH Forced many with EAS Call Distribution: 1. The limitation to the number of forced calls an agent can receive depends on the number of idle station line appearances, correct? 2. With multiple...

Is it possible when only 1 ACD agent is logged in, and in the available mode, to forward calls to another extension and the ACD calls actually forward? In case you are wondering, they have a serious staffing issue for a 24/7 operation and want backup as needed (infrequently) for the single agent.

Can a main number be bridged on 2400 series sets (or other digital sets) and programmed so incoming/missed calls can be viewed from any of the programmed sets (8720 switch)?

Is there a (cost effective) solution?

I need to have 4 out of 12 agents in the same skill now become the primary answering points with the remaining 8 becoming secondary, ringing only when the 4 primary are busy, in Aux Work, and/or logged off. Will skill levels accomplish this, and when the 4 primary agents log off for the day...

How can a main number be programmed so the incoming call log can be viewed in the event a call was missed (and no voice message left) as staff are able to on their DID?

Would the feature work well, particularly in a fairly busy office of 100 staff and 2 (max) operators? The nature of the operation is to connect the caller to a live person vs. transfer to extension and then voicemail if unanswered. They were recently upgraded from a key system where orbit was...

Thanks for the response - actually Rafael in your group responded to an email I sent to Tech Support and the issues have been resaolved. CPN block had been programmaewd on stations vs. trunks.

Is there a work-around to enable extensions (G3r) with the outgoing Caller ID blocked to access MM (transparent to users)?

If the gateway/server will only support an 8 port analog card, what is required to support a 24 port card?

Messages do not record the tone. It's at the end of users' recorded mailbox names and greetings, as well as announcements. Also, when a caller transfers out of a caller app for assistance, both parties her the tone when answered.

Anyone seen this? The mailbox name also records a tone. It sounds like a partial tone of the # key is being recorded at the very end of any recording.

How is a line connected and programmed, and what existing hardware or additional hardware is required?