Recent content by Flameside

I’ve done this on an SL2100, but making the change on an SL1100, the ring cycle is correct, but the tone is difference. It rings the normal incoming ring tone until the queue message, then the ringing of the phones changed. Same ring cycle timing, but different tone? The incoming trunk...

Incredibly obvious. 20-15-11. "VRS Queue Message Incoming Call

Hi. A very simple system. One analogue trunk set to VRS. VRS message answers call and caller can press 1 after an introductory message if they wish to speak with someone. Pressing 1 targets a virtual loopback extension number, which rings a DDI pointing to a trunk group. The phones in the...

I have got this working now. I upgraded to the latest firmware software from V2 to V3 and re ran the initial config. It worked immediately.

Good Evening. I have worked with several SL1100 systems with sip trunks and can set them up quite swiftly when needed. I have just taken on a new SL2100 which will have sip trunks at some point in the future so I thought I would play with them now. I have the CPU with built in VOIP and...

Hi. Thanks. I made a silly error. The extensions themselves didn’t have extension numbers. The extensions now appear in WebPro, and I can try to see if it works as expected later.

I’ve answered my own question. The additional slot 1 and slot 2 cards are 8 extension max, with daughter trunk cards. So 28 max extension stations on chassis 1. I’m assuming you can’t “disable” station ports to free up physical capacity?

Hi. I have setup virtual loopbacks on the SL1100 in the past to help with auto-attendant routing to extension ring groups. As I understand it, there must be the required number of both trunks and extensions free to allow the feature to function and route the calls. The last time I did this...

Hi. Thanks. I get the purpose of the 1st and 2nd addresses now. Thanks. Looking at the incoming line types, what is DID vs DID Mode Switching? Thanks belevedere for your detailed list - I think that is already what I have working? I just can't get my head around modes 1-8 in different...

No, but I did post in another forum to spread my wings, lol. I really do appreciate your help. What is the "2nd area starting/ending address used for?" I have only used the 1st area previously. If you set the the 1st areas all the same, they will always stay constant, but assign the 2nd...

With IP Office 500 v2 PLDS, are they tied to the CCU? For example, if a company is bought out and they retain the equipment on site, it is theirs, including the licences? The original owner can't "pull" the licences away from the CCU? I'm not familiar with the way the PLDS work. I am more...

Yes, this is my understanding, but it only affects line groups? I only have one line group, but 3 DDIs used as 3 x main numbers to 3 x incoming groups. I can't see how to use different translation table areas for different night service groups, just night modes? The only way I can see to do...

Thanks. I have a couple groups setup in 22-10 and 20-13 referencing the 22-11, and use mode 1 and 2. This affects all DDI groups though. I only use one group in 12-08 to select between 1-2. I wasn’t sure if I could have a button toggle 1-2 on one phone and on another phone a button to toggle...

Hi. I am looking at the night service to alter DDIs out of hours. At the moment, night service mode 2 points DDIs to an auto-attendant message and mailboxes. During the day, the DDIs point to ring groups. The night service is set via timer and and also a button on one phone which is...

Thanks for this. The main system is R9, but I am pretty sure the other CCU on site is R6. Would putting the SD card into the R6 upgrade it to R9 happily? I guess I should backup the SD card first. Thanks.