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Recent content by dwats9

  1. dwats9

    IP Office Select Edition

    Thank you for your response! Am I correct in assuming there is no need for a course and that is why I am not fining one?
  2. dwats9

    IP Office Select Edition

    Hi guys, We are going to install an IP Office Select Edition in the near future. Does anyone know if there is a course that should be taken for this before installing or is this the same as Server Edition but more users? I do not see anything on Avaya Learning as far as a course. Thanks in...
  3. dwats9

    IPOCC

    That's great and I will definitely use that but is there something smaller that I can handout to the agents as a quick reference guide. I appreciate your help!
  4. dwats9

    IPOCC

    Hi all, We are about to go live with our first IPOCC tomorrow and I haven't been able to find any end user documentation such as a quick reference guide for the agents. Does anyone know if there is anything like that out there? Thanks in advance! Dan
  5. dwats9

    Nortel Fast RAD on BCM 50 6.0

    No, you cannot us a RAD on any BCM versions.
  6. dwats9

    Contact Store Problems

    Sorry...... We are running Contact Store 7.8.16 and IP Office 8.1.56. Thanks, Dan
  7. dwats9

    Contact Store Problems

    Hi All, I am having issues with Contact Store where we are getting "Apache Tomcat/ 5.5.25 error report" when trying to pull up recordings. We have uninstalled and reinstalled several times. After the reinstall, it works for about 40 minutes and then happens again. We are really getting no help...
  8. dwats9

    Blocking calls based on caller ID

    Thanks guys!!
  9. dwats9

    Blocking calls based on caller ID

    Hi guys, Is there any way I can block an incoming call based on its caller ID in system programming? Thanks
  10. dwats9

    SRG 50 with Expansion Module

    Hi guys, Do you need to have a expansion keycode for the SRG 50 or does the SRG keycode take care of that for you? Thanks, Dan
  11. dwats9

    Reverb problem

    Hi guys, I'm having a problem and I hope you guys can help me. The customer has : IP Office 8.0.18 controll unit 2 TCM 8 Cards 2 Combo Cards 1 DS30-A Module 1 16 port analog trunk module 13 POTS LINES (8 on the controll unit and 5 on the expansion module) System is grounded Once the system...
  12. dwats9

    Caller ID

    Anyone???
  13. dwats9

    BST Doorphone

    Thanks for the info! Dan
  14. dwats9

    BST Doorphone

    Even though when I hook it up it has the exact picture of the BST Doorphone and it says it is a BST Doorphone in System Status?
  15. dwats9

    Caller ID

    Can you change the way the caller ID comes in on an IPO R5 7.0.28? I want the caller ID to show # instead of Name. We are using Norstar/BCM phone models T7208 And T7316. Thanks in advance. Dan
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