Recent content by DJ wanna know

Hi guys, I am having a problem in creating a Pseudo ACD. This error keeps popping up. Could not add Pseudo ACD. See /cms/install/logdir/admin.log for details. As I check the admin.log file I see this message. Create Pseudo ACD command started Mon Mar 16 00:55:54 EDT 2020 Cannot allocate more...

Hi everyone, May I have your guidance as I am encountering this error while creating a pseudo ACD.

Oh I see. I think that makes sense that's why I can't assign virtual extension on buttons.

Does doing those steps possible using an analog phone? Or I will be needing a digital phone for this procedure?

Is this method applicable to analog phones used as operator? I am also getting confused in this part (Use a virtual extension as the dial 1 destination. Place it on a button on x 200 + 201 and assign it to ring. Call forward the virtual busy no answer to voicemail. Place an InMail access button...

Hi belevedere, What do you mean by part of an ACD licensed application? Call flow is like this (Incoming call>Auto Attendant>(no 1 digit dial press)>department pilot # 400 (ext 200 if unanswered route to 201)

Hi everyone, is there a way to route an outside call to the department pilot number after the auto VRS message?

Hi belevedere, Okay I will try this out, though I am confident that call fixed forwarding is working but not in VRS trunk setup.

If you guys are getting confused, here are the call flow details that I want to do. Incoming outside call>Auto Attendant>press 0>ext 200>(if unanswered>ext 201 <- Already finished this Incoming outside call>Auto Attendant>dial 200>ext 200>(if unanswered>ext 201 <- Already finished this Incoming...

Hi CoralTech, Not literally answering but transferring the call if it is unanswered. Though call coverage is new for me, kindly explain what does it do and how can I program it? BTW my config is on the past messages above. You can check on it and might see things that are unusual. I am open for...

Hi belevedere, Haven't tried calling ext 200 internally because there are only 2 extensions, ext 200 and ext 201. That's why my focus is completely on incoming calls coming from outside.

Hi belvedere, I am back again. The config didn't work as it was supposed to, though I learned some things. Fixed Call Forward won't work if the Incoming call trunk setup is set to VRS and the call forwarded extensions are in the incoming ring group. The unscreened transfer didn't work for me...

Thank you belvedere for this information. I will try this out and hopefully fix my problem. Have a great day!

Another thing. Is it possible to route Auto attendant to the Department group? Call flow would be like this "Inbound call>Auto Attendant>(if no press)>Department Group Pilot 400

Hi belevedere, Okay I now get what you are pointing at. Set the Timeout-Unscreened Transfer-200, and go to Fixed call Forwarding; Set ext 200 to call forward no answer going to 201. Is that right? I think I already tested that out but somehow the Fixed Call Forwarding is not working how it...