Recent content by DiscLight

Thank you. Just to clairify. We want to able to record calls using the Call Control feature. We call it Caller ID Masking. This is when a cell user calls into the IPO on a DID set up with the FNE service that then provides a dial tone an send out the caller ID of the company instead of the...

oh that's great news yes I saw that code on the smdr and I appreciate you confirming that. does smdr require licensing or is it open for me to send out to a collecting program? and lastly regarding recording twins calls we record all of our inbound and outbound call center calls if one of our...

we use voicemail pro 9.1 and we do a lot of twinning and a lot of international phone calling. we're trying to keep a tight control on international long distance and wondering if SMDR will record the twinned activity and is it possible that call record can also record a twined call?

What are your thoughts on this. Real world Advantages Disadvantages?

I am trying to forward calls from a use that is in a Group to their cell phone. I have Unconditional set along with Forward Hunt Group calls but the calls are not forwarding to the number 9+XXX+XXX+1234. Inhibit Call Forwarding is OFF Any suggestions?

I have done this on 9.1 and I am trying to get a 9508 to be able to add a new contact phone number using the CONTACT button. I do not see the ADD button. I can ADD it from tghghe HISTORY button. I did change the USER to SYSTEM PHONE RIGTS to ( 2 ) but I still can not add a contact. IS it not...

inhibit offswitch forward/transfer was the fix. thank yiy

Yes, 9 is set for each analog line. When I press the TRANSFER button I get an immediate busy signal. I also checked to make sure the allow CONF calls to continue when the user drops the call. I can actually CONF the caller then DROP from the call and the call is transferred.

We set up a button with a cell phone number so the caller can be transferred to the cell phone without having to manually dial the cell number and when the receptionist pressed the TRANSFER button and then this button for the cell phone she got a busy signal right away. I have the button on the...