Recent content by dessertman

Thanks for the reply and cool comments. Its working after changing to "use internal data" as you suggested.

IPO dials correctly. Evaluate the short code and going through ARS. issue is calling number (Ext 713) is not translated to +6612345678123 number is not taking from the SIP tab of the user. How can we add the valid number +6612345678123 when dialing out? Line type between IPOs are as below...

In our CSN setup, SIP line is connected to the main IPO. Extensions of the second IPO getting error when dialing-out using the main IPO SIP. Extension dialing between 2 IPOs work fine without any issue. (both IPOs are in the same location, used as a expansion) when traced, we can see only the...

I am pleased, I have logical escape from this issue. reject 911x. However, why the following code allow external 10 digit dialing as system short code but not as user short code? user short code phones allow dialing of only 4 digits when calling outside and throw "INCOMPLETE". 90N/+66N ARS N;/N/SIP

Thanks for the help. As you mentioned, I used dial delay count 0 in conjunction with ; to avoid # after dialing. However I am facing another issue with this change. Customer has overlapping extensions. (911, 9115, 9116)so 9115 dial just 911. so reverted to the original setup, dial delay count 4...

I can understand dial delay count 4 means system wait for 4 digits before short code lookup. so 1 means system lookup per every digit dialed. Whats the meaning of 0?

Our IPO solution servers (Primary, secondary and expansion) came with the software version 11.1.0.0 Build 237 pre-installed. There are many service packs available for this version but instruction on applying those directed to page unavailable error. For example, Avaya IP Office 11.1 Feature...

I am facing a strange issue. we have 2 SIP trunks configured with short codes 1. System short codes routed through ARS-SIP1 and 2. User short codes routed through SIP2. This was working fine for some time but issue appear suddenly. When the user who has user short code dials, call tries to go...

There is no Administrator account in EMS server. I have only root, ipcs, ucsec accounts. I can only SSH using ipcs account and change to root. Need to reset the WEBLM admin password running in same EMS server. Appreciate help.

Thanks for the help. How can I get the admin> prompt? I have root and ipcs accounts and only getting [ipcs@SBC03 ~]$ prompt. [ipcs@SBC03 ~]$ weblm_reset -bash: weblm_reset: command not found

We reverted our EMS to factory settings and then tried to log in to the WEBLM server using the default admin/weblmadmin account. After few attempts we are receiving the blow message. User access is blocked. Please reset the user password to login. Seems like factory reset didn't reset the...

We received ASP110R340 server software preinstalled. Version 8.1.1.0-26-19214 I am trying to reinstall the software but failing. Installation start to run but stuck after the below line. loop module loaded. Tried version 10.1 and 10.2. Still stop at some point. Can someone help me on...

We are doing IPO and SBC configuration in few days. Where should we configure Authentication (client)? In IPO or SBC or both? Authentication is done by ISP. No authentication server role in SBC. With SBC, are there 2 trunks one between IPO and SBC and other between SBC and ISP? Or just "Proxy"...

Thanks. I will try this.

I am setting up a SIP trunk on IP Office + ESBCE. Our ITSP instruction is Customer should send global format sip:+955(Area code)(7 digits of range) for all incoming and outgoing calls How can we add +955 prefix? (For out going, Incoming is their duty I believe)