Recent content by Derrick72

I have a MICS and the customer has 2 phones that ring always. He wants to turn off the ringing at night on only these 2 phones. How do it Program thatm Thank you

I have a BCM 400 that is patched. it will not allow me to create certain mailboxes. for example ext6939 is using mailbox 7000 because the system will not save mailbox 6939. I have 4 available mailboxes and have rebooted the system and I can create other 69xx mailboxes just not the one I need. it...

I will look into that. Thanks again

Thanks Curly. That is what i am using as far as the cord and File. That is why it is driving me crazy. I can't explain why it is doing this to the customer

When I Loaded the wav file I wasn't given the choice of how loud. the weird thing is that it happens when I use the MOH plug input as well. they both sound fine when you listen to them but when you are on hold it is almost inaudible

Incoming is low on cell and land lines. I will reload the music and vheck the setting

I have a Bcm 400 and the MOH is very low. I have tried both the audio jack and the music manager. the music going in is loud and clear and is that way if you play it on Background music through the phones but you can barely hear it when put on hold. I have rebooted and changed the audio cable on...

Ok Not really a Mitel guy just trying to help a customer. how would i use the associated dn Form? thx again

I am looking to program the CLI on a Mitel 3300. Have a customer that wants his personal DID to show up instead of the Main number? Looking through the help portion of the programer and it mentions the "Modify CLI substitution menu" but i Cannot find it. any help would be appreciated

Customer is having problems with call reporting. they are patched and its a 5.0 release and running Win 7 32 bit on the pc. they are getting this error when trying to generate a report: The report server cannot open a connection to the report server database. A connection to the database is...

Customer is having problems with call reporting. they are patched and running Win 7 32 bit on the pc. they are getting this error when trying to generate a report: The report server cannot open a connection to the report server database. A connection to the database is required for all requests...

Do you mean internal calls or calls from the outside on a DID or pots line?

We found the issue. His extension was an answer DN on another set. noone uses the set so noone knew the answer dn was on it. took off the answer dn and it works

I am going to the site Tuesday. I will let you know if it works. thank you in advance

It is unchecked. still having the issue.