Recent content by dave_jey2004

I encounter another issue. Using the incoming via CO trunk the announcement flow is working However the incoming call from ISDN trunk the announcement flow is not working, hearing engaged tone when grphunt EXT are busy. Both CO trunk and ISDN incoming route destination pointing to same grphunt...

Hi @Shaun E , I got it working. It was due to announcement conversion method was wrong.

Hi Shaun, Yes correct, i followed this steps but however when uploaded the .wav file showing zero. The announcement file format is PCM 16bit Mono. When performed the test call, it was silent.

Hi All, How do i change the default 1st and 2nd announcement and upload new announcement. Please assist and guide

Hi @OmegaStar I have created about 503 EXT with 3rd party license... still showing the alarm.

The alarm appeared again

Hi @sizbut Let me refresh 1) Alarm detected "attempt to use a feature for which no license is installed License type: 3rd party license" Action taken: Verify license status in WebLM, purchased by Client and configured in IPO manager 2) 3rd party SIP EXT Action taken: verify the...

Hi @Menniss We can ignore the Supplementary service. Its using weblm for IPO licensing for current setup. Lately i did a reboot IPO manager and found the license are sync.

Hi @Menniss Yes, As @Shaun E mentioned requires license reservation otherwise the phone will not register. I am just guessing it could be Supplementary services... if its not, then can ignore it. "I trippled checked" means I verify all the EXT configuration all looks same and don't know what...

Hi @Menniss I already triple checked the all the SIP - 3rd party reserve license config. All same and I don't see differences. Is this could be possible "H450" cause of the alarm for H.323 IP phones. Some are "None"

Hi @sizbut @Menniss Yes, license is more than enough - Total license purchased 516. The simultaneous calls will not happen as this is hotel room environment. Is there way to identify e.g. in Manager configuration or Monitor logs or etc

Hi to All, I keep receiving this alarm. How do i resolve this alarm. I tried to check in Monitor log unable to locate the error/alarm. How do i identify the what causing it and resolve the alarm Current IPO version is R12.0 with H.323 IP phone and 3rd party IP phones (Cetis3300).

Hi @derfloh and @sizbut Yes, i created dumpy SIP ext. the alarm went of... thank you soo much Guys!!!

Hi @tsackl I follow the steps given but new alarm appeared and I have yet to reboot the IPO application. By the way, the customer using H.323 IP phone and 3rd party SIP phones only.

Hi All, I keep receiving this alarm on IPO manager R12.0 " AVAYA IP office System is configured to support resiliency. Registration of IP extensions in failover requires the corresponding registrar to be enabled" How do eliminate this alarm and steps to be taken? Customer site has...