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Hi @tsackl I follow the steps given but new alarm appeared and I have yet to reboot the IPO application. By the way, the customer using H.323 IP phone and 3rd party SIP phones only.

Hi All, I keep receiving this alarm on IPO manager R12.0 " AVAYA IP office System is configured to support resiliency. Registration of IP extensions in failover requires the corresponding registrar to be enabled" How do eliminate this alarm and steps to be taken? Customer site has...

Hi @john3voltas Yes you are right, Softconsole is not a softphone that can use a usb headset. My mistake and lesson learned ;-) currently I'm using L119 headset connect to 9611G IP phone and it's working with Softconsole (softconsole uses a phone) Thank you very much. Appreciated the full...

I am sorry @john3voltas .... i did not meant to offend you. The steps and settings that you shared above the headset method and with Softconsole application, i tried it and did not work.

Hi @john3voltas Its using 9611G H.323 IP phone and its working perfectly with L119 headset by enabling audio path to headset mode. I did try the setting suggested below but it did not work with or without Softconsole

Hi John I didn't test the method you suggested Hi Menniss, Yes, its true enough there is no audio path with the soft console. Currently using AVAYA - L119 headset RJ9 - connect to the IP phone and its working with IP office Softconsole.

Hi All, Currently using AVAYA IP office R12 with Soft Console for Receptionist/Operator. Question is , can the IP office Console R12 installed on the PC able to use AVAYA L100 headset USB connected? The PC able to detected the L100 headset but the SoftConsole was not able to connect headset or...

Hi Joe & Travis Yes, using user portal will work. what customer wants is remotely disable the DND. No worries all, I managed another method which is using 3rd party application (Hotel system) to control it.

Hi All, Thank you soo much for the wonderful support. Appreciate it!

Hi All, Currently I am using IPO R12 Server Edition (Select) and tried to use the short-code to enable and disable the DND remotely for an EXT but Fail. Instead, it enable its own EXT *08*N# - DND On *09*N# - DND Off Example: EXT 2901 keyin the shortcode DND On for EXT 83011 > *08*83011#...

Hi All, Currently I am working on the feature advised by M_A ... will share the result

Yes correct, documentation is straight forward. I was thinking example >> https:// <IP adddress>:9444 >> to access the URL and retrieve the recording But the user/Team lead only able retrieves its own EXT recording right? not all the EXT's belongs the team....

No, its not upgraded from Contact Recorder and Yes, its using Media manager Assuming I am the Supervisor/ Team lead of the team want to access the Recording webpage/browser retrieve the calls for quality and reference purpose. Which and what URL should i use to access the browser...

Hi, I've installed IP office R12 server edition and with voicemail pro. If the user/administrator want to retrieve the call recording from the webpage, what is the link and how do i configure the login username and password for the Administrator and Supervisor Please assist and advice. Thank you.