Recent content by CTSLTW

Hi, everyone May I know have anybody encounter? While speaking to client via the IP phone and experience echo sound... Meaning you hear your own voice. While speaking to the client. Anybody have resolved it... Hope you guys can share the information. Your help will be greatly appreciated. Thank...

Hi, everyone Janni78 - Yes, all calls issue can happen at IPOCC, direct and internal calls. The vendor have no ideal...our problems seems very unique... mattKnight - Setting full 100Mbps was recommended by the Avaya Vendor May I know with what I have done on the troubleshooting and...

Hi, everyone I have experience voice quality issue for the passed few months and trying to resolve and still not able to find the problems...What we have experience is when we answer the call or dialling out to clients. Current Problem Encounter With Voip Scenario1 is Clients have experience...

Hi, amriddle01 Thank you for your advise. May I know the Avaya One-X Mobile Preferred Apps for Android phone? Is it secure to used for calling back to our office to connect to our Avaya IP Office to call out... Especially, when we make calls using the Apps connect back to our office to save...

Hi, gwebster Thank you for your advise...May I know is it possible for the hacker to scan IP Address, ports and extension ID? Then cracked the passcode of the extension ID and do a unconditional forward to make a IDD Calls? And there even do not need to access into the IP Office Manager to...

Hi, Pepp77 and intrigrant The reason to change is I am afraid of being hack. May I know is it possible for hacker to hack the phone and forward IDD call out the Avaya IP Office? if he can get access to the extension... May I know the password change is it done at the IP Office Manager? or the...

Hi, everyone May I know is there a way to change the Avaya IP Phone 1606 PROCPSWD? Currently, it set as "27238". This will only used when you have issue on rebooting the IP Phone and unable to connect to the server. You required to login to the phone using this PROCPSWD... Thank you.

Hi, mattKnight Currently, we are monitoring the traffic. After the hack. I have read the "Guidelines for Securing IP Office" as well as documentation of the Avaya security of One X mobile. And done the necessary security procedure... So far there is no further incidents happen to our Avaya...

Hi, janni78 The Manager password definitely not Administrator/Administrator... It has been change to a stronger password since day one when we installed the Avaya Phone System... As the Audit Trail... There is no sign of log or continuous login show on the Audit Trail... This is the tricky...

Hi, janni78 Yes, you are right... But if we required to used the One X mobile (Sip Box) and One X portal (IP office manager) and according to Avaya ip phone system best practices. We need to open the specific ports to be able to reached the objective of using a Mobile phone to call back office...

Hi, janni78 Thank you for your advice. We also think that we have secure our Avaya IP Office Phone System. But unfortunately it happen... Let me elaborate abit more on the setup. External IP to ASBCE (Firewall At DMZ) with specific ports open External IP to Avaya IP Office Manager(Firewall...

Hi, everyone We have this Avaya IP Office 500 V2 Server Edition (Running in Linux VMware). We are administering the Avaya Voip phone via Avaya IP Office Manager ver 9.0. We are also running a One X portal and using ASBCE (Avaya SIP Box) for our One X-mobile for our Android or Apple Handphone...