Recent content by chivas930

Hi everyone, Sorry for the late update and thank you for the replies. I am returning to site this afternoon and will follow-up with the suggested resolutions. The supplier has not given me their settings as yet, so I'll be doing some trial and error. Thanks again, Ray H.

Hello All, I am having a particularly tough time trying to figure out the CO Disconnect Supervision options for the Samsung OS7030. I have just discovered that our Telco provider (a local cable company) does not provide the disconnect supervision code/signal. The result is that once a caller...

Please disregard my last post...I spoke before I checked. There is a post regarding a replacement for SoftConsole with One-X attendant. Regardless, any suggestions as to the directory issue is very welcome.

Thank you both for your suggestions. I will check into that immediately. In the meantime, what is the suggested replacement to the SoftConsole?

Hello everyone, Just wondering if anyone's encountered an issue with the IP Office SoftConsole losing the IP Office directory? We have a customer with a receptionist license using the SoftConsole for answering and routing calls. Three days ago it was, and had been, working fine. Two days...

Good morning, Everyone I have an issue that I am finding difficult to resolve. I am relatively new to the Avaya world (Cisco has been my bread and butter for a little while). I've set up an IP Office SCN from Site A to Site B using a 4-channel H.323 line between sites. There is a proven vpn...

Thanks, guys, for your help. I ended up re-installing the old UCM, grabbing a new backup (fourth one) and placing it into the all of the folders of the new UCM. I waited an hour for the module to 'settle down' (crazy cpu usage) and was able to find the backup using the restore function. Four...

Hi tlpeter, That's what I had done originally without success. I placed the .tar.gz file in the otherbackups folder. I then tried it in the immediate folder. The web interface kept saying there were no backups available. I am 99% positive that both UCMs are the same version. Thank you, Ray

Thanks Joe, I'm slowly coming to that realization...lol. Do I need to stop any of the services before I copy manually back in to the folders? I've already loaded the call flows back in to place. And thanks to you as well for the help. Ray

Hi Westi/Joe, I performed backups using the utility in VM Pro Client (Administration>Preferences>General>Backup & Restore). I selected everything. When unpacked, I can see all of the .wav files, call flow(.mdb), users, etc. As per the previous suggestion, I placed all of these folders onto...

Thank you for the prompt reply. Everyone I work with raves about this site and the community and now I see why... Do I place everything in the other backups folder? I have an unzippedarchive with 8 subfolders and 2 text files. Ray

Hi everyone, I've been browsing through the threads and haven't come across an answer to this scenario. I'm sure it must be something that I am or am not doing. I've swapped out a UC module from a customer site today. Prior to doing so, I made several backups using VM Pro Client. I am...