Recent content by btrain08

What does that command output tell me?

I have 2 IP connected G650's on one of my floors. Each of them have an IPSI, Medpro and CLAN.. 1 of them has a call classifier. Do I need that board? I have no available slots and I need to add a digital circuit pack. Instead of trying to consolidate I'd like to remove that board if I can...

That thread doesn't really help me. Doing a list trace tac should show me all calls in and out and I'm getting very limited data. is that a setting somewhere on the TG?

There's a setting on his local phone in options and settings that he may have turned it off on accident.

I'm running a list trace tac xxxx, which is my main PRI and I'm getting what looks like only limited or outbound data. Is there a setting for this to turn on everything?

Some suggestions are appreciated for this. I have a vector that has a step to go to another vector step if ani = xxxxxxxxxx. When that ani matches and routes to the other vector it hits a collect digit step followed by if digits collected = 0 goes to another step in the same vector. That...

Agent on a phone call, a second phone call comes in and the queue light illuminates.. I want, along with the illumination an audible sound. Digital reception consoles have an audible sound when they have a call waiting and I want the call center to behave the same way.

Where in disp capacity can you see the amount of call center agents you are allowed and used. I need to add 10 agents to a new call center queue.

That just changes the way your phone rings.. not audible queue alerting.

Tnx, what about the actual GW itself

If I move an lsp'd G700/s8300 to another building what are the procedures to re-ip it?

If an agent is on the phone and a 2nd call comes in the queue light lights up, but doesn't make any sounds. Is there a way to get audible alerting?

Still sounds like the G650 model offers just a bit more in reliability/redundancy.

yes.. but to do so I have to give them functionality that they currently have.. 'position busy' 'night service'

AVAYA has still not been able to create a IP console other than the soft console. What's so difficult about this? Anyhow, I currently have several floors with reception consoles that are in an attendant group so calls are able to route to any of the available consoles. I'm trying to get rid...