Recent content by bltodd

Nortel / Avaya CS1000e 7.65 Call Pilot 5 Phone Sets: IP 1230 / Digital M3904/3903/2050 Softphones. ERR008 00B25D89 00CAEC75 00CAE073 00CA73FF 00CA397B ERR8 + 00C9E96E 25CDCC0D 01981FEE 01D4FC1E 01D4EE5E ERR008 + 01D47C3E 011E3D8A 36 1 12 11 180 180 ERR008 00B25D89 00CAEC75 00CAE073...

Wondering if I can turn off or uncheck SIP-ALG setting from our firewall. Does the 2050 softphone require the SIP-ALG setting? Thank You! Bret

Thanks you guys! I just wanted to make sure. Having someone look over my shoulder so to speak. We have run extensive reports and found very high usage of NR key. We talked to the Manager and they are going to police the team a bit better. I have given you both Great Post Stars! Thanks again...

Thanks janaya! That is what I suspected but I wanted to bounce it off someone else to make sure. The queue has not changed in a very long time so I don't see it changing. We have always had issue with folks using the NR key and we believe the reports are skewed when folks us it. So I am glad you...

Hi all! HAVING ACD QUEUE ISSUES: I need someone to look over this programming. It's been in place for many years but I am now getting reports that people are being left on hold for over an hour at a time. I have had a few complaints of late from a new manager. Nothing has changed on the...

Thank you very much! This is what I was looking for. I will probably build it by Friday and if I have any trouble or if successful, I will post back. I gave you a Great Post Star! Thanks again Firebird Scrambler!

CS1000e ver. 7.65 with Callpilot 5.1 LOCATION INFO for RAN work SMG (survivable media gateway)remote meridian shelf via fiber - MGX/DLC AND ALC etc. Hello, I'm trying to build a RAN XUT on a new TN and it's perspective RTMB from example below: DES CP_RAN_HEMONC TN 036 1 02 07 VIRTUAL TYPE...

CS1000E SIP Nortel/Avaya. I have one person in an ACD queue of 8 that started getting logged out multiple times throughout the day. We replaced the phone with another, the patch cords to the switch, and the switch port. Then we used a new jack port at the desk and patched to another switch...

I forgot how to do this below: (This is from a closed thread in which the OP said they saw this done but did not know how.) At one of my customer sites i have seen an IDC entry of 10 digits. Trying to get in touch with the guy who implemented it. Below is the IDC table with 10 digit IDC...

I wanted to help you with the forgetful operator part. We have replaced our (2) 2250's with two IP computer consoles with software called T-Metrics. We are a Hospital so we have to call emergency codes. Even with a fancy IP Console, our PBX operators manage to have issues locking up the paging...

This worked with OVTH set to 0. Not sure why it was not working before. Perhaps the delay was causing an issue since it is a small group of 3 agents. Thanks everyone for posting on this! Thanks Bignose21 for the insight. BlTodd

Hi Bignose21, I thought that was the ticket! I thought it was SDN but it's CDN. Here is the error after trying to input OVDN 5888: SCH5305 Cannot define a CDN as OVDN. Thanks for your response! Edit: Note, It may work anyway with OVTH 0 Since it is already set to NCFW 5888?.?.? I will...

Yes as mentioned above, "calls are directed to our voice mail application builder" via SDN 1234. There are 3 Agents assigned to queue 5780 and when they are logged out they forward to our voice mail NCFW 5888 where they get the after hours message. They claim they were getting after hours...

I have a SDN/ACD say 1234 that directs callers to an ACD 5780. In a logged out condition of all agents, calls are directed to our voice mail application builder. Then go to recorded custom voice item. This tells callers that they are after hours. The Manager also states that she recorded "This...

Nortel Avaya CS1000e Rls. 7.65 with Callpilot 5.1 I have an issue with my helpdesk queue. I'm not sure when it changed but it became evident recently with help from my help desk agent. He pointed out that his MWI light goes out when he still has private DN messages. It also comes back on when...