Recent content by Bidemi

Hello, We are unable to play and download call recordings on AVaya Media Manager. It gives Error "Record not available" What could cause this issue? Any help pls? Thanks.

Please does anyone know the answer to the below question on Avaya IPOCC 1. How do we see the options customers choose when they Call? how do we get the reports? Thanks

Hello, How do we stop an agent from getting a ringing call alert when the agent places another call on hold. Avaya IPOCC R10 Avaya IP office R10 Avaya 1608 phones Thanks in advance

They are using Avaya 1608

Also, what is the impact of disabling "idle line preference"? was thinking if it is related to the problem?

No, not collective call waiting. We are not using hunt group. The incoming call is being routed to IPOCC Topic. The call flow was designed to go to an available agent. Once an agent is on a call,another call shouldn't come to the agent but once they place the call on hold, another call comes...

Thanks. I had done all that initially "Busy on held" and also disable "Answer call waiting on hold". It was still happening.

Hello, Agents still gets ringing alerts of calls even as the agent places the current call on hold. We have configure only two appearance buttons on the button programming on manager. Also "the last call appearance" has been reserved. How do we stop the agent from getting alerts of another...

Hello, Please who knows how i can get the below reporting statistics on avaya ipocc wallboard as realtime values. 1.Service level : what is the metrics used to calculate the current service level on avaya? Percentage of (total answered/total number of calls) is not adding up Total number of...

Hello, We want to integrate AVAYA ip office release 10.1 to our CRM solution. Our CRM developer only writes codes PHP languages and AVAYA IP office API uses .NET. We need all incoming calls to open a URL for our CRM to capture the incoming call telephone number and call duration and...

Thanks.

Hello, Please what is the default credentials for : Avaya IP Office Self Administration "https://<apps_server Ip address>:7070/WebManagement/selfadmin.html" as i am unable to access it. Also how do enable the Self Administration for the purpose of checking recordings on media manager. Thanks

Yes you are correct but how do we know if it is Avaya that is triggering it? because the same line is working on an analog phone which is also connected to IP Office. It is really confusing as this has never happened before.

Monitor sees that the Call is "Unobtainable". Nobody disconnects. once a number is called an it is picked,it drops and monitor shows it as "unobtainable

Hello, Outgoing calls has been working initially, then suddenly it stopped working. Using Avaya 1608,once an agent makes an outgoing call,when the recipient picks the call,the call drops. Short codes for outgoing calls has been created. We are thinking it is E1 line provider issue but we...