Recent content by bdw01

Thanks guys. I found a refurb Legend 012 (w/ Ring Generator) that I'll use.

Hi All, I need to make ext 25 my fax extension. I set 25 as the fax extension in VM programming and when we try to dial out we get a high pitched tone. I know the line works because when I connect it directly to one of the incoming lines in the phone closet (i.e. bypass the phone system) we...

KAZAA! Thanks, that was it. Ext 26-29 (VM ports) still had lines 1-4 assigned to them. As soon as I removed the assignment it worked! I owe you guys a big <insert favorite beverage here>.....

Hi Tom, Night Service is not on. 770 is integrated VMI with linear hunting. Is there something else I should be checking? Like line assignments to extensions, etc? Not sure where else to look. Thanks again for all of your help!

Hi Tom, Mailbox 771 is COS 15 770 is the overflow group for 771 (i.e. 771 overflows to 770 after 20 seconds) Cover Group 30 is assigned to 770 All incoming lines (only 4, in Pool 70) are assigned to 771 According to what I've been seeing here, the groups are setup correctly, so there must be...

Hi Guys, Thanks for the responses. I did printouts of grp 770 and 771 and found a couple things...mainly that 771 was still set as an overflow for 770 and 770 was an overflow for 771. So I removed 771 as an overflow. I also set the queue priority to 15 for grp 771 and 16 for grp 770 (I think...

No, if I dial 771 internally I get a ring then a low-beep as if the extension is busy. It just rings and rings.

Lg - yep overflow is to 770 with 99 calls and 60 seconds

Lg - yes, all settings are on 771. Tom - When I dial 771 I get a ring with a beep at the end like it's busy. Thanks!

Yes that is exactly how it is set up. I double checked it. Still just 1 ring and AA answers. Since it seems it is overflowing to 770 after one ring instead of the 20 seconds as specified in the overflow settings, would the issue be with group 771? Or maybe it's some obscure setting somewhere...

Hi Tom, I have 771 overflowing to 770. Cover group 30 has my ext's w/ vm boxes and covers group 770. When I go into VMS programming and turn off delay on AA/VM ports, the AA picks up after 1 ring. The ext's in Cover Grp 30 have their ring delays set to 3 rings. The Overflow settings are 99...

Ok, so for example I have an ext 10 and an ext 710 for the adjunct. Then I program 710 to forward to a cell. I'll see if I can figure it out :) Thanks for pointing me in the right direction. I'll post back to this thread if I have any problems....

When I bought my Merlin the sales guy said I could do Virtual Extensions (i.e. assign a bogus extension like 123 that goes to a cell or something) but I do not see a way to do that. I know how to setup outcalling to a cell now (thanks to this forum!) but do not see how to setup a virtual...

Hi All, I have an MLM-007 and am having difficulty getting the following to work correctly: Trunks (Pool 70) Assigned to Group 771 (empty group) Group 770 (VM Sys) set as overflow with 99 calls, 20 secs Cover Group 30 (ext w/ VM boxes) covering 770 with 3 ring delay for all extensions. Delay...

In system programming under Cover Delay you can set the number of rings for each extension (assuming they are in a cover group.)