IP Agent implementation

giar · May 20, 2003

I am currently in the process of developing a proposal for IP Agent from Avaya for our Helpdesk. Has anyone done a proposal to implement IP Agent? If so, can I get a copy?
I am looking for what the users would need to work from home. And also some input into what works and what does not work when having users work from home.

Gia K. Reynolds

VOIPeng · Jun 2, 2003

You can use the minimum requirements of:
PhoneManager Pro VoIP
Pentium 400Mhz or above (550Mhz recommended)
Windows 98 (SE),ME, NT4 (SP6), 2000 Pro (SP2), XP Pro
(2000 & XP Recommended)
128MB RAM
1GByte HardDrive
USB Headset Recommended
iPhoneManager Pro is a desktop application and can co-reside with other Microsoft or IP Office desktop applications. Requires Sound card and microphone installed.

In terms of connectivity it is impossible to get SLA's on the Internet so as a result there may be times when the IP Agent will not meet the expected voice quality that they want, so you have to ensure that they are aware of this unless they are getting SLA's from their ISP as well as ensuring the LAN and WAN is QoS compliant. A key issue in these situations is if they are connecting via a remote access VPN and if they are the VPN solution must support VOIP as most VPN solutions will prevent VOIP from working over the WAN.

Thanks,
Frank

Thank you,
VOIPEng

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IP Agent implementation

giar

Technical User

VOIPeng

IS-IT--Management

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