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System Dials Wrong Numbers

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MSS17

MSS17

Technical User
Apr 21, 2003
25
US
System Config:
IP 406 w/VCM10 & T1 Card (T1 not online yet)
30 Digital Station Module
16 POTS Module
16 Analog Station Module

System is installed in a 24-hour call center. Two Saturdays ago the system wouldn't place outside calls, at the time we were running 1.34 firmware. I had to power cycle the system to resolve. I then updated to 1.37 firmware, system worked fine all week with heavy use. This past Saturday every call placed was getting the wrong number, I checked the call status display and it was showing the proper numbers as dialed. Tried to remote reboot the system and it didn't fix the issue. As soon as I power cycled it was fine.

Does anyone of any ideas, or has anyone expierenced the same problem.
 
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MSS17:

Have you checked to see if there is a time profile set on any of the hunt groups or on the Least Cost Routing Parameters?

Fonedoc [pc2]
 
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There are no Time Profiles or Least Cost Routings defined on system.
 
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MSS17,

Did you run a monitor trace? Use this to check the status of your trunks.

In the UK, BT provides the clocking, a hard reset will normally reset timing with the ISDN circuits. When and if possible, disconnect the IPO from the provider. Connect a tester to the IPO then to the provider. This should help you determine where the problem lies.

Routermad
 
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If a monitor trace shows the correct number beeing sent to line I would blame your network provider
Is CPS in use on this line?
 
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