Call Info 1

Sounds as if your going to be using BCMS to get your reports. Type LIST BCMS VDN DAY XXX (x=vdn number). This is using GEDI or Emulation. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

That must be an add on software option. When I try that it tells me that it is an invalid option. I will have to try the other route...check 800 calls on the phone bill...

Thanks for the help

John

Your switch should have BCMS turned on if you have vnd and vectors. Look at your vdn, do a change vdn XXX and look to see if it is being measured at all. If its not then make it Internal. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

Phoneman2,

Good deal, I found that it was set to none, but it won't let me turn it to anything because nothing is turned on. I found the system feature where I need to select CMA release...when I try to pick the one I want to use it says that I need to busyout MIS. What is MIS and what is stop working if I busy that out?

Thanks a bunch for the help...
jbrusie@yahoo.com

I found this on page 9 I think

CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 4
BCMS/VuStats Measurement Interval: half-hour
BCMS/VuStats Abandon Call Timer (seconds): 10
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n




BCMS VECTOR DIRECTORY NUMBER REPORT

Switch Name: Florida CMC V9 Date: 7:15 pm THU APR 25, 2002 VDN: 750
VDN Name: Main Greeting ENG or SPN ?
Acceptable Service Level: 20

AVG AVG AVG CALLS % IN
CALLS ACD SPEED ABAND ABAND TALK/ CONN FLOW BUSY/ SERV
OFFERED CALLS ANSW CALLS TIME HOLD CALLS OUT DISC LEVL

2 0 1:17 1 0:10 0:00 1 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0 0:00 0 0:00 0:00 0 0 0
1 0 0:58 0 0:00 0:00 1 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0
9 0 0:23 1 0:17 0:00 1 7 0 0
----------- ----- ----- ----- ----- ----- ----- ----- ----12 0 0:53 2 0:14 0:00 3 7 0 0


Do you have CMS server? or just BCMS

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds): 10
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n
Is how mine is set up. I don't know the answer to your CMS server or BCMS question. I looked in the "display system-parameters customer-options" and there are "n" next to everything but the vectoring info...I wonder if I don't have it all turned on...

Thanks for all the help...

To see if you have it (BCMS) turned look at your System-par Customer-options screen


display system-parameters customer-options Page 4 of 7
CALL CENTER OPTIONAL FEATURES

Call Center Release: 8.3
ACD? y
Reason Codes? y
BCMS (Basic)? y
BCMS/VuStats LoginIDs? y
Service Observing (Basic)? y
BCMS/VuStats Service Level? y
Service Observing (Remote/By FAC)? y
Call Work Codes? y
Service Observing (VDNs)? y
CentreVu Advocate? n
Timed ACW? y
TMF Feedback Signals For VRU? n
Vectoring (Basic)? y
Expert Agent Selection (EAS)? y
Vectoring (Prompting)? y
EAS-PHD? y
Vectoring (G3V4 Enhanced)? y
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y
Lookahead Interflow (LAI)? n Vectoring (G3V4 Advanced Routing)? y
Multiple Call Handling (On Request)? y Vectoring (CINFO)? n
Multiple Call Handling (Forced)? y Vectoring (Best Service Routing)? n
Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

It is not turned on...can I do that or does Avaya have to turn it on and do they charge for things like that?

John

They might charge you for something like that...But if you already have vectoring turned on I would think it should have come with it?? Wisdom is Knowledge
that is Shared

Thanks All Phoneman2