We are getting customers calling our main number after hours, but noone is available, so the receptionist phone rings and rings and rings and...well, you get it.
I need to create a vector in place of the current Auto Attendant. A call will come in, hear an announcement and ask for digits 1,2, or 3. 1 and 2 will route to our 24 hr customer service depts, if caller presses 3, they should get the Audix by name Derectory, and unconditionally, it will go to the receptionist.
First - How do I transfer calls directly to the Audix Directory without making the caller press *A from another mailbox?
Second - I believe I am correct in thinking that I can create a hunt group with just one member, the receptionist phone, and put "if staffed agents in hunt X > 1 goto ____." and it will queue to the receptionist - correct?
Lastly - To implement, do I just recreate the current Auto Attendant ext as a VDN? Or where would I change where the calls all go into?
Thanks in advance! S.R.
I need to create a vector in place of the current Auto Attendant. A call will come in, hear an announcement and ask for digits 1,2, or 3. 1 and 2 will route to our 24 hr customer service depts, if caller presses 3, they should get the Audix by name Derectory, and unconditionally, it will go to the receptionist.
First - How do I transfer calls directly to the Audix Directory without making the caller press *A from another mailbox?
Second - I believe I am correct in thinking that I can create a hunt group with just one member, the receptionist phone, and put "if staffed agents in hunt X > 1 goto ____." and it will queue to the receptionist - correct?
Lastly - To implement, do I just recreate the current Auto Attendant ext as a VDN? Or where would I change where the calls all go into?
Thanks in advance! S.R.
