sideshowpete
IS-IT--Management
Hi all
This is a great one - either that or I'm showing a huge lack of knowledge.
My company wants to be able to bill for announcement time. The example is flight information for an airline - all the time the caller is listening to an announcement giving flight arrivals etc - we need to be able to track the amount of time and bill the end customer.
As the announcements will be fairly lengthy I was going to do this through Audix but I don't imagine I could track the time spent in Audix for calls from a specific VDN at all. Plus with only 4 ports calls would spend a long time in the queue.
So announcements it is. But the CMS won't track annoucement VDNs like regular VDNS. Scuppered there too.
Last option I can think of is to have each announcement have its own vector and then use the CMS to track the time each call spends in the vector, rather than tracking the announcement time itself. However, that's a nasty long winded solution and I much prefer to try and keep it simple.
Anyone have any better ideas ? Or will the CMS track announcement time like VDNS and I'm just doing something horribly wrong ?
Thanks
Pete
This is a great one - either that or I'm showing a huge lack of knowledge.
My company wants to be able to bill for announcement time. The example is flight information for an airline - all the time the caller is listening to an announcement giving flight arrivals etc - we need to be able to track the amount of time and bill the end customer.
As the announcements will be fairly lengthy I was going to do this through Audix but I don't imagine I could track the time spent in Audix for calls from a specific VDN at all. Plus with only 4 ports calls would spend a long time in the queue.
So announcements it is. But the CMS won't track annoucement VDNs like regular VDNS. Scuppered there too.
Last option I can think of is to have each announcement have its own vector and then use the CMS to track the time each call spends in the vector, rather than tracking the announcement time itself. However, that's a nasty long winded solution and I much prefer to try and keep it simple.
Anyone have any better ideas ? Or will the CMS track announcement time like VDNS and I'm just doing something horribly wrong ?
Thanks
Pete