Is it possible to integrate the Intuity Audix dial by last name feature in a vector? This is how I would like to set it up, a call would come into our main number, in the vector an announcement would say "if you know the last name of the party you are trying to reach press 1, it would then use Audix to search for the last name and route the call, not route the call to voicemail, but route it to the station. Thanks.
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Routing calls by last name?
- Thread starter Phonetech
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You would need to send the call to an auto-attd in Audix. You can't directly spell by name in a vector. You need to place the step "press 1 if you know the last name" in the vector with a "messaging skill X for extension Y if digit = 1". Y would be the vmail extension of the auto-attd asking the user to "please spell the last name of the person they are trying to reach". -CL
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