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Audix Outcalling Features 1

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dblcrona

dblcrona

MIS
Jan 3, 2002
93
US
I am trying to set up outcalling in our Audix system for our offsite sales reps. I have run some tests with one of our reps accounts and it seems to work well. However, when he does not pick up, Audix leaves a message on his VM and keeps calling on the set interval leaving more messages until he finally calls for his message or picks up the notification call. Is there a way to set it so it only calls once? Or can I set it so it calls once a day? It seems that the call interval can not be longer than the length of time set for outcalling. Does this mean that if my outcalling is set from 08:00 to 17:00 (9 hours), and I set my call increment at 9 hours that it will call every 24 hours? Also, I ran a test on my account and had the system call my cell phone to leave me a message. It would not leave a message on my cell phone. Can anyone tell me why? Any good tips on advanced outcalling features would be appreciated.

Thanks,
Ken Johnson
ITT Industries,Engineered Valves
 
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Hi,

Check the field 'Maximum Number of Unsuccessful Outcall Attempts' in the System-parameters outcalling screen.
The field is the last one on the page.
Do a 'change sys outcalling'.

If this field is left blank, the system will try to notify the subscriber that a message has arrived until the end time is met or the user has retrieved the message.
If you put this field to 1 your problem should be solved.

I don't know why the system didn't leave a message on your voicemail..... that can be a lot off reasons.

Hope this helps,
Erik.
 
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yep.. I take it the salesman cellphone when not answered is forwarded to the intuity!!! Basically I guess from this that the cellphone forwards to an export that covers into the voice mail if so make the xport a 2500 and extend the time it covers to voice mail
 
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