I am trying to set up outcalling in our Audix system for our offsite sales reps. I have run some tests with one of our reps accounts and it seems to work well. However, when he does not pick up, Audix leaves a message on his VM and keeps calling on the set interval leaving more messages until he finally calls for his message or picks up the notification call. Is there a way to set it so it only calls once? Or can I set it so it calls once a day? It seems that the call interval can not be longer than the length of time set for outcalling. Does this mean that if my outcalling is set from 08:00 to 17:00 (9 hours), and I set my call increment at 9 hours that it will call every 24 hours? Also, I ran a test on my account and had the system call my cell phone to leave me a message. It would not leave a message on my cell phone. Can anyone tell me why? Any good tips on advanced outcalling features would be appreciated.
Thanks,
Ken Johnson
ITT Industries,Engineered Valves
Thanks,
Ken Johnson
ITT Industries,Engineered Valves