Collect digits time 1

VNS1000 · Mar 25, 2002

Does anyone know how long the sytem waits on this caller prompt:

collect 1 digit after ann... xxxx

seems to wait around 4-5 secs.

The announcement on this collect digits statement asks the caller to type 1 for one option or asks them to hold for the other. If they hold the time waiting for the digits seems to be longer than I'd like. Is there a way to reduce the window for entering digits or would I have to change the announcement to make a caller press 2 for example? Prefer if the default was them to hold.

Thank you

Phoneman2 · Mar 25, 2002

Something like this came up not to long ago. Make sure there is no pause at the end of your announcement. The setting for the wait time might be a system setting. So if you change that you might change all of them. Look!!! New Buttons
Same amount of time!

Thanks All Phoneman2

VNS1000 · Mar 25, 2002

The announcement doesn't have any delays. I'm curious how much time the system allocates based on the amount of digits expected. I don't use collect digits in any vectors apart from this one so if there is a system feature for reducing the wait-time it might be beneficial in this case. I'll have a look through the sys param screen

thanx!

lopes1211 · Mar 25, 2002

It' the vector prompting timeout on the system parameters screen. -CL

VNS1000 · Mar 25, 2002

that worked well. Reduced from 10 to 5 seconds and works much better now- thanks

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Collect digits time 1

VNS1000

Technical User

Phoneman2

MIS

VNS1000

Technical User

lopes1211

Technical User

VNS1000

Technical User

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