I am looking for a system for our chamber of commerce but I'm concerned about the reliability of Voice Logic products since the system will be installed in a location that is usually unattended so if there is a problem we won't know about it immediately. We want a system that has an automated attendant that we can step a caller through for information or to leave messages. And we want to be able to automatically transfer a caller to one of 20-30 outside numbers depending on the selection they make with the automated attendant. Any suggestions other than the Voice Logic product? I looked at TalkSwitch but it is limited to only 8 possibilities for transferring a call to an outside number.
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Options for a Small Phone System
- Thread starter BurkeCoC
- Start date
How many ports would we be talking about?
Kind Regards,
Maarten Copini
-Please let me know if this was of any help-
Kind Regards,
Maarten Copini
-Please let me know if this was of any help-
I would look at the Comdial DSU II with either the Debut VM or the Small Office Lite. Even the Comdial DX-80 with its in-skin voice mail/auto-attendant could handle it The in-skin comes standard with 4 ports and is expandable to 8. The DX80 is very reliable and will get the job done at an affordable cost.
The Norstar CIC's suggestion is a good one. This swithvc has a very simple built in auto attendant attendant capability without using VM, but it is probably too limited for your application, so you would need a call pilot as well.
I would also look at an Avaya CMC with and announcment card. This is a PBX not a key system,(similar to a a Nortel Option 11) but the capabilities of the announcement card & the switche's Call Vectoring (scripting)capabilities allow you to build very complex integrated auto attendants without using a voice mail system, including dial by name capability based on the name entered in the station forms.
Here is a vector example of a simple auto attendant. As you can see it is quite easy to understand even without any previous knowledge. The switch actually prompts you when you input commands, so its very easy. Its not like scripting in Symposium or anything like that. In this example announcment 1000 promts the caler to enter 3 choices or # to hear the message again. Choice 1 routes them off net (there are a couple of ways to do this), 2 & 3 route to internal locals. The cov y just means follow the forwarding of the destination.
1 wait time 2 seconds hearing ringback
2 collect 1 digit after announcement 1000
3 route to number 916044323777 with cov y if digit = 1
4 route to number 1234 with cov y if digit = 2
5 route to number 2345 with cov y if digit = 3
6 goto step 3 if digit = #
7 goto number 0 with cov y if unconditionally
8 stop
Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via
I would also look at an Avaya CMC with and announcment card. This is a PBX not a key system,(similar to a a Nortel Option 11) but the capabilities of the announcement card & the switche's Call Vectoring (scripting)capabilities allow you to build very complex integrated auto attendants without using a voice mail system, including dial by name capability based on the name entered in the station forms.
Here is a vector example of a simple auto attendant. As you can see it is quite easy to understand even without any previous knowledge. The switch actually prompts you when you input commands, so its very easy. Its not like scripting in Symposium or anything like that. In this example announcment 1000 promts the caler to enter 3 choices or # to hear the message again. Choice 1 routes them off net (there are a couple of ways to do this), 2 & 3 route to internal locals. The cov y just means follow the forwarding of the destination.
1 wait time 2 seconds hearing ringback
2 collect 1 digit after announcement 1000
3 route to number 916044323777 with cov y if digit = 1
4 route to number 1234 with cov y if digit = 2
5 route to number 2345 with cov y if digit = 3
6 goto step 3 if digit = #
7 goto number 0 with cov y if unconditionally
8 stop
Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via
Sorry about the numerous spelling errors above, I tpe faster than I think.
Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via
Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via
mattKnight
Programmer
I am not sure, as but BurkeCoC hasn't responded for over 18 months, I might guess that the issue is dead!
Take Care
Matt
If at first you don't succeed, skydiving is not for you.
Take Care
Matt
If at first you don't succeed, skydiving is not for you.
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