Call waiting notification

Arun Neelambaran · Jul 30, 2024

How to configure Call waiting while agents available

If an agent is busy with another call, another person calling them should receive a notification that the agent is on another call.

IamaSherpa · Jul 31, 2024

You can set up the Announcement option for that Agent, if busy the caller will receive that message

Westi · Aug 2, 2024

R11 and higher has a checkmark in the system settings - Telephony - Advertise callee state to internal callers

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

William C290 · Aug 2, 2024

if this means Agent on Contact Center, the concept of this is to accept one call each time only

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Call waiting notification

Arun Neelambaran

Systems Engineer

IamaSherpa

Instructor

Westi

Programmer

William C290

Technical User

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