ACCS Integration

BrianCosta · Sep 8, 2023

Hi ...

My client wants the caller to enter the subscription number so he can reach the customer service call center. Is it possible to achieve this? I know that this requires integration with the customer database. Is this work available through ACCS? Could you please direct me to the documents for this?

Thanks

BFG9K · Sep 8, 2023

You can do this via the REST Configurator using HTTP requests, or you can do it via ODBC (Database Integration Wizard) and using Host Data Exchange (HDX) to directly pull SQL records from a database.

Good luck!

https://manualzz.com/doc/37817560/avaya-aura-contact-center-database-integration-wizard

https://www.devconnectprogram.com/s...vaya_aura_contact_center/interfaces/index.gsp

Cheers,
BFG9K
Avaya IPO/ACCS Technician
Melbourne, Australia

BrianCosta · Sep 30, 2023

@BFG9K: Thank you for replying and sharing the document.
is the Host Data Exchange (HDX) to directly pull SQL records from a database the useful method to do this.
is there another sample application you can share it for me ?

Thanks

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ACCS Integration

BrianCosta

Systems Engineer

BFG9K

Systems Engineer

BrianCosta

Systems Engineer

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