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How to fully disable Partner Voice Messaging

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aious

aious

Technical User
Nov 10, 2020
2
US
Hi Folks,
I have been helping our small local church migrate away from an expensive CenturyLink contract for terrible internet and three land lines to internet only and VOIP. We have a Partner ACS installed in about 1995 and is still cranking. I have ported the numbers to voip.ms and installed an ATA, and all seems to be working together still.

The only lingering problem I have is retrieving voice messages. voip.ms uses *97 and *98 to access their voice mail and apparently the Partner ACS uses those same star codes to access its voice mail. For users, this means the two systems are grabbing the touch tones and conflicting.

Is there a way I can:
a) Fully disable the Partner Voice Messaging and only use the voip.ms offering, or
b) Just remap the *97 and *98 in the Partner ACS so they don't conflict?

Thanks!
 
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Partner Messaging does NOT use *9x for anything. While playing the automated attendant or a mailbox greeting, *8+Ext No. transfers, *7 logs into voicemail, *4 is for help, 0 transfers to the Personal Operator or Call Answer Service Operator.

You should be dialing the *97 and *98 codes on the OUTSIDE PHONE LINE, FROM INSIDE THE OFFICE, so the Partner Messaging should never "hear" you dialing those digits.

 
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Thanks @TouchToneTommy for the info. That got me in the right direction.

Well noted about using an outside line to dial *97/*98. I think the office staff were using the Intercom button instead of an outside line button and causing some confusion.

I found that I needed to set the number of rings before going to voicemail to 9. That lets the voip.ms system pick up at 6 rings when calling in from outside.

Most importantly, I needed to set DTMF Tx Method to AUTO in the Linksys ATA. This properly passed the touch tones to access the voice mail menus.

Thanks for the help!
 
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