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IP Office Calls Keep Ringing 1

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sanniadnan

sanniadnan

Technical User
Oct 30, 2019
31
BD
Hi guys, hope you are all doing great. I've been facing an issue that if an user gets a call and doesn't receive/pickup the call then it's keep ringing until caller hangup. It's IP Office Server Edition. I've checked, default system no answer time has set to 15sec. If I enable voice mail then it's working but without voice mail, it is not. Any suggestion? Thanks.
 
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Not sure what you are looking for but this is working as designed. If you need to failover to another extension then you will need to program a no answer forward, if not it will just ring.
Mike
 
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Hi Mike, Thanks for your reply. Client wants some time limit, similar to mobile operator. After 40 sec or 45 sec if calls not pickup then automatically it should stop ringing.
 
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Call forward no answer on the user to a shortcode that targets a VMpro module that disconnects the call.

- Qz
 
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Or turn Voicemail On, and a leave action for the User that disconnects the call, or reroutes to an automated attendant or answering position
 
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Thanks Qzwsa and TouchToneTommy for your suggestion. I'll check as you suggested.
 
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I've created a Module with Disconnects Call on VMPro and route the call to it after no answer option. It is working. The pain is need to enable manually for 1400+ users. Thanks guys for your help.
 
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AutoHotKey will let you make a macro. Have the Forwarding tab selected, click on the User, invoke the script with a key combination, and it will tab over and down, check the Forward on no answer box, type in the short code, and press Enter to save.

Still monotonous, but much faster and less work
 
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Guys, after calls redirect to VM Module Diconnect, now I've getting two errors:
1. The following system resources are all in use: Voicemail Channels.
2. The following licenses are all in use. License Type: Additional Voicemail Pro (ports)

Client has 1400+ users, I've enabled this for 630 users till now.

I've found that client has below two licenses:
Incremental Voicemail Ports VALUE_IP_VM_PORTS: 28
SE Incremental Voicemail Ports VALUE_IP_VM_PORTS_SE: 6

Are these licenses related to those errors? Client has lots of dedicated hunting numbers which redirect to IVR. I've checked on WEBLM, these two never uses 100% on peak time.

Any thought?
Thanks.
 
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Hi derfloh, thanks for your reply. I've tried as you said but nothing happen when forward to *52. Calls aren't disconnecting.
I've checked *52 which is state for Clear Call.
This could be used in a situation where you are doing a supervised transfer and the party to be transferred to does not want to take the call. In this scenario, you can put the call on hold and dial *52. This will clear the last connected call (for example the party who has just refused the transfer), and retrieve the original call or dial tone.

Any thought or other recommendation?
Thanks.
 
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Sorry guys but Sanniadnan is probably wasting your time. Look at where the mention of analog trunks appears. If this is the same system then this problem is probably back in analog trunk disconnect clear settings. Until that is checked and verified, everything else downstream is simply pointless.

Stuck in a never ending cycle of file copying.
 
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Hi derfloh, thanks for your suggestion. Let me try with as per your suggestion. I've tried with *xx.

Hi sizbut, once again this is not the same issue. This thread has nothing to do with analog trunks issue which I mentioned on another thread. Thanks for your concern.
 
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Hi derfloh, thanks for the details. I've tried with 722/Clear Call but unfortunately no luck.
 
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Fix the analog trunk disconnect issue first.

Stuck in a never ending cycle of file copying.
 
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Hi sizbut, what's wrong to solve this one first?
UserA from local extension call another local extension UserB. If UserB doesn't pickup the call and UserA doesn't hung-up then calls keep rigging unlimited times. UserA wants after 30 sec or some times calls should stopped automatically. Now tell me is it related to analog trunk or reliable disconnect issue from service provider?
 
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Ok.

My understanding of this problem is that you want calls to users who do not have voicemail to be disconnected after a shorter period of time - rather than ringing indefinitely.

This has absolutely nothing to do with analog trunk disconnect as keeps being mentioned.

The way I handle this on my system is to have a "NoVM" voicemail module with a generic action that plays a prompt "The person you have called is not answering and does not have voicemail active. Please try your call again later.". That then disconnects the call.

novm1_tmqj3w.jpg


I then have a shortcode *99 that plays this prompt:
novm2_udf0xm.jpg


Then, any users who do not have a voicemail box have forwarding configured to this extension:
novm3_qi99mp.jpg


You would still need to configure something like this on each user as a different call forwarding destination can't be set with user rights but it's how I have accomplished what you're after.

But again to other readers - again this has absolutely nothing to do with trunk disconnect.
 
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