IPOCC User Interface Error

VNeilson · Sep 6, 2018

Hi All,

Has anyone had an issue where the users on IPOCC cannot login to the Agent Application with telephony features active (Selecting an extension) where it says an unexpected error has occured followed by it saying that their handset is not active on the system do you want to continue regardless?

The phones are live and the pc's can see the IPOCC server, if I login to the agent without specifying an extension then it allows me to login but obviously has no telephony features.

Thanks in advance.

janni78 · Sep 6, 2018

Have you entered the extension in the Configuration -> Telephony tab?

"Trying is the first step to failure..." - Homer

VNeilson · Sep 7, 2018

Hi Janni,

Yes the extension is there. The Sync is working between the IPO and the IPOCC so the extensions have been automatically populated when I add the users. Here's more info might help.

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VNeilson · Sep 7, 2018

apologies it turns out that the client who has access to the pbx duplicated the application server group with user rights that broke the call center link.

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IPOCC User Interface Error

VNeilson

Technical User

janni78

IS-IT--Management

VNeilson

Technical User

VNeilson

Technical User

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