I have a customer stating a caller left a VM but his light did not show a new message until 2 days later. I have looked though the logs and I can see that the message was left on that specific day and I can also see where the status was changed 2 days later. Is there a log (I may just be over looking it here) that will show when his MWI light was lit?
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MWI log
- Thread starter TN94z
- Start date
you have to collect the system log files under logs and then look at the .......MWI log
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
montyzummer
IS-IT--Management
In communication manager , find the station port id from the station form and run the command status station , on page 1 you will see if the station has a message indicator and where its come from.
If you don't see anything on the status station screen try the below
display internal-data susr_rec XXXX where XXXX is the station number there is a field mw_on:0 0 indicated the lamp is off 1 indicated the lamp is on.
To further test try the below to force the lamp on and see if it activates immediately , this at least lets you know where to look further.
2. If the issue is still existing then recommend to check if the MWI led works fine at all. I recommend the following test by testing Leave Word Calling (LWC) feature on one of the phone where the lamp is not activated by the MWI messages. The following test can be done remotely on customer system:
i. Make sure if "Leave Word Calling Send A Message" and "Leave Word Calling Cancel A Message" features are enabled by assigning Feature Access Codes (FAC) for each, change feature-access-codes:
Leave Word Calling Send A Message: *13
Leave Word Calling Cancel A Message: #13[/b]
ACSS (UC/SBCE/SM/SME)
Not that they mean a thing anymore , get a brain dump pass the test crash the system.
If you don't see anything on the status station screen try the below
display internal-data susr_rec XXXX where XXXX is the station number there is a field mw_on:0 0 indicated the lamp is off 1 indicated the lamp is on.
To further test try the below to force the lamp on and see if it activates immediately , this at least lets you know where to look further.
2. If the issue is still existing then recommend to check if the MWI led works fine at all. I recommend the following test by testing Leave Word Calling (LWC) feature on one of the phone where the lamp is not activated by the MWI messages. The following test can be done remotely on customer system:
i. Make sure if "Leave Word Calling Send A Message" and "Leave Word Calling Cancel A Message" features are enabled by assigning Feature Access Codes (FAC) for each, change feature-access-codes:
Leave Word Calling Send A Message: *13
Leave Word Calling Cancel A Message: #13[/b]
ACSS (UC/SBCE/SM/SME)
Not that they mean a thing anymore , get a brain dump pass the test crash the system.
- Thread starter
- #4
Did you find the MWI log ?
Have you run the MWI diagnostic testing ?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Have you run the MWI diagnostic testing ?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #6
I have not had a chance to try yet. We have had a lot of relocations that have kept us busy. But after talking with the user one on one, it was a user issue. He doesn't have a desk set. He uses a 6120 WLAN handset. I was given some erroneous information to begin with. I do want to find that log when I get a chance to look for it.
- Status