Move User/Ext between systems in Server Edition, and keep mailbox

Joledur · Feb 17, 2016

IPO Server 9.1

How is possible to move a user/ext from a system to another in a SE solution and keep the mailbox intact? Actually, when I delete the user from the original system, the mailbox is deleted as well. I cannot get back the mailbox even if I recreate the same exact user in the original system.

How to move a user properly without re-initialization of the mailbox?

Thanks

joe2938 · Feb 17, 2016

make the user a hotdesk extension

Joledur · Feb 17, 2016

Yes, Hotdesk is fine for user moving between offices on a day to day basis, but it's a permanent move in this case. Hotdeskers are logged out when the system reboot.

amriddle01 · Feb 17, 2016

Create the user on the other system first so it causes a clash, then delete the original

budbyrd · Feb 17, 2016

Just create the extension in the new location and delete from the old location. Don't confuse users and extensions , they are two different things.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

joe2938 · Feb 17, 2016

then after you hotdesk then remove the log in code I believe that should work

Pepp77 · Feb 17, 2016

Go to the voicemail server and copy the mailbox (plus name, greeting etc) out to your local machine. Delete the user and then recreate on the other system. Then copy the mailbox (and other bits) back.

| ACSS SME |

Joledur · Feb 17, 2016

@amriddle01, In manager 9.1.5, in a server solution , it's impossible to just click OK to create a same exact user in another system of the solution. System told me that the name must be unique and refuse to record the change. Good try!

@joe2938 & budbyrd, even if I move the extension from system A to B using Hotdesk, In the end, I must delete the User/ext from the A to recreate in system B. When I do it the mailbox is gone for good, and the user in system B is a brand new one, even if I use the same exact name and extension.

If I remember well, it was possible to get the mailbox back from a deleted user if you recreate the same user. Maybe it was in pre 9 system? Or my souvenirs are wrong?

Joledur · Feb 17, 2016

@Pepp77, You mean copy every folder with the FTP client and restore in the same way? I know that it work, but it's painful, especially if I must explain this to the client. And this way, notification of new messages are not restored. So hard for a so basic task...

Pepp77 · Feb 17, 2016

If its a single user, then it will take about 2 minutes.

| ACSS SME |

Joledur · Feb 17, 2016

It's for more than 200 users...Avaya should develop a way to copy an whole user between 2 systems that have the same voicemail.

amriddle01 · Feb 17, 2016

Server edition is something cobbled together using existing systems, they wouldn't have designed it that way if they had started from scratch, it's far from perfect in many ways

Joledur · Feb 17, 2016

You are not the only one that told this about the dispatch of users in a server multi-site solution, did you put every IP phone user on the primary server? (for a new install I mean)

budbyrd · Feb 17, 2016

@Joldeur My experience is mostly with SCN vs SE, as our company sold one SE and are still arm wrestling with Avaya to make it work right (even with IPOSS and two years of trying) My point is you can delete the extension without deleting the user. The voicemail box is tied to the user by name, not extension. I have, in an SCN environment, moved users from one site to another by hot desking the user to site B, deleted the extension at site A. Created the extension at site B. Logged out the User. Logged the user back in at the same phone (which now associates with the extension at site B) Removed hot desking, and not had any lost voicemail.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

joe2938 · Feb 17, 2016

more or less kind of what I said earlier

budbyrd · Feb 17, 2016

I filed the short form the first time, like you did joe. (We were both dismissed in the same post [wink]

) I just was trying to spell out the process clearly, but I also know SE is a 'questionable' product, and that I have limited experience with it.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

joe2938 · Feb 17, 2016

no worries and yes we were both dismissed [2thumbsup]

Joledur · Feb 17, 2016

Guys, thank you for trying, I just want to find a good resolution path. I have retry it on my server lab using hotdesking, the point where it fail is when you move the user from the system A to the system B. In your exemple Budbyrd, the user is remain programmed on the system A using an extension of the system B. It work, but in long term it will be really confusing to have users on one system and extension on an other.

joe2938 · Feb 17, 2016

no delete the extension only and recreate the extension on system b, no need to delete the user

Joledur · Feb 17, 2016

I understand it very well joe, maybe Iam a bit crazy, but I want to keep the user in the same system than the extension. It's just to keep everything in right order, the system has more than 10 sites and growing, so it's important to avoid confusion,I think. [spineyes]

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Move User/Ext between systems in Server Edition, and keep mailbox

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