NRX 6.5.13 How to delete archive location

Wazel · Nov 19, 2015

Hello,

I am trying to delete a archive location but the system keeps telling me that it is "under retention management" and wont allow me to remove it. I deleted the rule that referenced it and deleted everything in it but it still persists.
Does anyone know how to delete it ?

certifiedniceguy · Nov 19, 2015

The calls are flagged in the database with the said retention period. You'll have to query the archived call records, identify the flags and then run a script to clear that value out.

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NRX 6.5.13 How to delete archive location

Wazel

MIS

certifiedniceguy

Vendor

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