Seems to be the same behavior like on 96x1 phones. One Number /Name is shown with the call appearance and one is shown in the header line. I'm not really sure if it wanted.
Then what you see is the CLI 0f the caller and the name send with the SIP call, most providers send the number as the name.
The top line is the name and below that it is the CLI detected by IP Office.
Name Priority
Default = System Default.
For SIP trunks, the caller name displayed on an extension can either be that supplied by the trunk or one obtained by checking for a number match in the extension user's personal directory and the system directory. This setting determines which method is used by the line. The options are:
[ul]
[li]System Default: Use the system's Default Name Priority setting (System | Telephony | Telephony).[/li]
[li]Favour Trunk: Display the name provided by the trunk. For example, the trunk may be configured to provide the calling number or the name of the caller. The system should display the caller information as it is provided by the trunk. If the trunk does not provide a name, the system uses the Favour Directory method.[/li]
[li]Favour Directory: Search for a number match in the extension user's personal directory and then in the system directory. The first match is used and overrides the name provided by the SIP line. If no match is found, the name provided by the line, if any, is used.[/li]
[/ul]
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