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License Error

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Samanody

Samanody

Technical User
Nov 26, 2007
101
SA
Dear All,

i'm facing a problem with a system running R013x.01.2.632.1 on S8720. today morning an major alarm appeared with LIC-ERR.
when i tried to login the system i found this message

License-Error: Feature Usage Exceeds Limits
System Administration Will Be Blocked in Approximately 30 days
Contact Your Service Representative Immediately.

after checking, i found in the Display Capacity

Logged-In IP Softphone Agents: Used(93) Available(0) System Limit(90)

and the problem is i'm not using softphone agents at all, only digital phones. i even removed the normal softphone users and my ACD agents are below the limit.

i can't find a way to clear the alarm

can someone help please
 
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First, do 'list registered' to confirm that no one is logged in using IP SoftPhone. If not, open a ticket with Avaya or your maintenance provider. I had someting similar where the PBX was using the 'Trial' IP SoftPhone licenses rather than the purchased RTU.

Kevin
 
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i exported a list of stations that have the parameter IP Softphone enabled and i disabled all except one. and i did a list registered with only this user in the result. but still the number of Logged-in IP Softphone Agents is showing 93. i don't know where the hell are those 93. btw the Logged-in ACD agents are only 13. a friend suggested to do reset system 4 but the issue if i'm going to do this it has to be late at night as it's a running hospital.

if anyone went through this before or have a clue, tell me.

 
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That is a bug on your version of CM software. It can be resolved by a software corruption engineer that can write the software table for the counter to 0.

reset system 4 will also resolve your issue and write the counter to 0.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
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Thanks all for your help, the problem was resolved by doing a reset system 4.
 
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The bug is not fixed in cm3 software versions

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
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