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Record announcement remotely
- Thread starter abacks
- Start date
AvayaTier3
Technical User
remote access would be my choice.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
Code:
1. Dial into the switch remote-access extension (Use Barrier Code with Console
Permissions "y"
Hear dial-tone, dial Barrier Code (hear dial-tone)
2. dial announcement extension to listen
or
3. dial Announcement Access Code: 77 (check feature-access-code for your switch)
to access an announcement session. You can also do this from a switch station
that has Console Permissions "y"
4. dial announcement extension to record, play, delete
dial 1 to record, begin recording, use "#" to end recording session
(you cannot record a protected announcement)
or
dial 2 to play
or
dial 3 to delete (you cannot delete a protected announcement)A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
How do you retrieve announcements from an Enterprise System? There are 4 announcements associated with one extension but when you enter that ext., it only plays the most recent announcement added & then hangs up. How do you get to the others?
AvayaTier3
Technical User
Hardware platform? Definity / CM software version?
announcement board type?
it's not possible to associate one extension with 4 different announcements.
what do you mean by retrieve?
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
announcement board type?
it's not possible to associate one extension with 4 different announcements.
what do you mean by retrieve?
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
I see where there is an integrated announcement for the 4 different G430 gateways. System is on CM5.2. I would like to delete one of them and place another recording there with corrected info. Since there is only one intercept extension for the whole system, how do I get to each of these recordings? There are 4 different locations, each w/their own intercept recording. I'm assuming I have to upload a wav file?
AvayaTier3
Technical User
each gateway will have a virtual val in slot 9
add / change announcement 1111 name = intercept_mg1 BD = 1v9
add / change announcement 1112 name = intercept_mg2 BD = 2v9
add / change announcement 1113 name = intercept_mg3 BD = 3v9
add / change announcement 1114 name = intercept_mg4 BD = 4v9
enable filexfer for each board
1v9, 2v9, 3v9, 4v9
this will allow you to set ftp login and password to send a new .wav file to each MG virtual val
list media-gateway will show the ip address for each MG
lets say they are:
10.1.10.40
10.1.20.40
10.1.30.40
10.1.40.40
.wav files for each MG would need to be copied to the MG
from you PC. You can do this manually if all .wav files are on your PC or you can use VAM Voice Announcement Manager
ftp 10.1.10.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg1.wav
ftp> quit
ftp 10.1.20.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg2.wav
ftp> quit
ftp 10.1.30.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg3.wav
ftp> quit
ftp 10.1.40.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg4.wav
ftp> quit
Then disable filexfer for each MG virtual val board
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
add / change announcement 1111 name = intercept_mg1 BD = 1v9
add / change announcement 1112 name = intercept_mg2 BD = 2v9
add / change announcement 1113 name = intercept_mg3 BD = 3v9
add / change announcement 1114 name = intercept_mg4 BD = 4v9
enable filexfer for each board
1v9, 2v9, 3v9, 4v9
this will allow you to set ftp login and password to send a new .wav file to each MG virtual val
list media-gateway will show the ip address for each MG
lets say they are:
10.1.10.40
10.1.20.40
10.1.30.40
10.1.40.40
.wav files for each MG would need to be copied to the MG
from you PC. You can do this manually if all .wav files are on your PC or you can use VAM Voice Announcement Manager
ftp 10.1.10.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg1.wav
ftp> quit
ftp 10.1.20.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg2.wav
ftp> quit
ftp 10.1.30.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg3.wav
ftp> quit
ftp 10.1.40.40
login using the login and password you set with enable filexfer
ftp> bin
ftp> put intercept_mg4.wav
ftp> quit
Then disable filexfer for each MG virtual val board
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
AvayaTier3
Technical User
You could also use remote access example to re-record the 4 different extensions' .wav files
you need only have remote-access with console perms on the barrier code, and know the 4 announcement extensions and make sure the .wav / announcements are protect "n".
Then, re-record the .wav files
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
you need only have remote-access with console perms on the barrier code, and know the 4 announcement extensions and make sure the .wav / announcements are protect "n".
Then, re-record the .wav files
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
AvayaTier3
Technical User
If you have 4 virtual val boards in 4 different MG, you can put them in an audio group:
ftp intercept_mg1-4.wav to 1V9, 2V9, 3V9, 4V9
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
Code:
add audio-group 1 Page 1 of 4
AUDIO GROUP 1
Group Name: audio group 1
AUDIO SOURCE LOCATION
1: 01V9 16: 31: 46: 61:
2: 02V9 17: 32: 47: 62:
3: 03V9 18: 33: 48: 63:
4: 04V9 19: 34: 49: 64:
# prior to cm4
change announcements Page 1 of 16
ANNOUNCEMENTS/AUDIO SOURCES
Ann. Group/
No. Ext. Type COR TN Name Q QLen P Rt Port
1 1111 integrated 1 1 intercept_mg1-4 n n 64 g1ftp intercept_mg1-4.wav to 1V9, 2V9, 3V9, 4V9
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
Thanks for the info!!! But...here's a screen shot and you will see there is only one extension listed for the intercept...and note it has "4" files. Sorry if this is sloppy...having trouble copying it.
ANNOUNCEMENTS/AUDIO SOURCES
Announcement Source Num of
Extension Type Name Pt/Bd/Grp Files
11-1105 integrated MEETME-ENTER-CODE 001V9 1
11-1106 integrated MEETME-CODE-RETRY 001V9 1
11-1107 integrated MEETME-CODE-INVALID-DICNCT 001V9 1
11-1108 integrated MEETME-FIRST-TO-JOIN 001V9 1
11-1109 integrated MEETME-CONF-ALREADY-IN-PROG 001V9 1
11-1110 integrated MEETME-CONF-FULL 001V9 1
11-3494 integrated DID-INTERCEPT-LOCALLY-SRCD G1 4
11-3502 integrated Vector-Attnd-Test 001V9 1
ANNOUNCEMENTS/AUDIO SOURCES
Announcement Source Num of
Extension Type Name Pt/Bd/Grp Files
11-1105 integrated MEETME-ENTER-CODE 001V9 1
11-1106 integrated MEETME-CODE-RETRY 001V9 1
11-1107 integrated MEETME-CODE-INVALID-DICNCT 001V9 1
11-1108 integrated MEETME-FIRST-TO-JOIN 001V9 1
11-1109 integrated MEETME-CONF-ALREADY-IN-PROG 001V9 1
11-1110 integrated MEETME-CONF-FULL 001V9 1
11-3494 integrated DID-INTERCEPT-LOCALLY-SRCD G1 4
11-3502 integrated Vector-Attnd-Test 001V9 1
AvayaTier3
Technical User
You cannot record a .wav file associated with an announcement extension in an audio group.
You can record a .wav file for an announcement extension
that is on one board. Then put the extension in an audio group and ftp the new .wav file to all the boards in the audio group.
or you can record a .wav file on a PC and ftp the new .wav file to all the boards in the audio group.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
You can record a .wav file for an announcement extension
that is on one board. Then put the extension in an audio group and ftp the new .wav file to all the boards in the audio group.
or you can record a .wav file on a PC and ftp the new .wav file to all the boards in the audio group.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
This does not make sense. When I review this in the system, there is one extension pertaining to DID intercept and it indicates there are 4 files. But when I look at each media gateway (one in each office), I see where each one has the virtual announcement board and when I list "integrated", I see there is "1" group. So, are you saying that I have to re-record every announcement and apply it to that one group?
AvayaTier3
Technical User
display audio-group 1 and post here. It will show your 4 val boards where the .wav file is stored.
then
list directory /annc board 1v9
list directory /annc board 2v9
list directory /annc board 3v9
list directory /annc board 4v9
use the virtual val for your media gateways.
look for your "DID-INTERCEPT-LOCALLY-SRCD.wav" file
in the output of each of the above 4 commands for your 4
gateway valboards.
They should all be the same size and modification date.
make the new .wav with your new recorded message, then ftp the new .wav to each valboard and do these commands again.
call the announcement from a station in each MG and while doing list trace station for the calling station to verify which MG you are being attached to to hear the announcement.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
then
list directory /annc board 1v9
list directory /annc board 2v9
list directory /annc board 3v9
list directory /annc board 4v9
use the virtual val for your media gateways.
look for your "DID-INTERCEPT-LOCALLY-SRCD.wav" file
in the output of each of the above 4 commands for your 4
gateway valboards.
They should all be the same size and modification date.
make the new .wav with your new recorded message, then ftp the new .wav to each valboard and do these commands again.
call the announcement from a station in each MG and while doing list trace station for the calling station to verify which MG you are being attached to to hear the announcement.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
I'm interested in 012v9 - that is the location that is changing - the others are not.
AUDIO GROUP 1
Group Name: DID Intercept Locally Srcd
AUDIO SOURCE LOCATION
1: 001V9 16: 31: 46: 61: 76:
2: 020V9 17: 32: 47: 62: 77:
3: 18: 33: 48: 63: 78:
4: 19: 34: 49: 64: 79:
5: 20: 35: 50: 65: 80:
6: 21: 021V9 36: 51: 66: 81:
7: 22: 37: 52: 67: 82:
8: 23: 38: 53: 68: 83:
9: 24: 39: 54: 69: 84:
10: 25: 40: 55: 70: 85:
11: 26: 41: 56: 71: 86:
12: 012V9 27: 42:
I did the list directory for 12v9 and it shows:
LIST DIRECTORY
Board File/Directory Creation Size Pro-
Loc Name Date Time Kb tect
012V9 F
ID-INTERCEPT-LOCALLY-SRCD.wav 2010/05/22 23:06:16 166 n
I also see this on 21v9 but nothing on 1v9. 20v9 was recorded a year ago...according to the date(and that is about right). The others were recorded in May, 2010. So it still appears to me that it is a separate .wav file for each location. I only want 12v9 to be changed.
THANKS!!! And thanks to abacks for starting this thread...so sorry I took over.
AUDIO GROUP 1
Group Name: DID Intercept Locally Srcd
AUDIO SOURCE LOCATION
1: 001V9 16: 31: 46: 61: 76:
2: 020V9 17: 32: 47: 62: 77:
3: 18: 33: 48: 63: 78:
4: 19: 34: 49: 64: 79:
5: 20: 35: 50: 65: 80:
6: 21: 021V9 36: 51: 66: 81:
7: 22: 37: 52: 67: 82:
8: 23: 38: 53: 68: 83:
9: 24: 39: 54: 69: 84:
10: 25: 40: 55: 70: 85:
11: 26: 41: 56: 71: 86:
12: 012V9 27: 42:
I did the list directory for 12v9 and it shows:
LIST DIRECTORY
Board File/Directory Creation Size Pro-
Loc Name Date Time Kb tect
012V9 F
ID-INTERCEPT-LOCALLY-SRCD.wav 2010/05/22 23:06:16 166 n I also see this on 21v9 but nothing on 1v9. 20v9 was recorded a year ago...according to the date(and that is about right). The others were recorded in May, 2010. So it still appears to me that it is a separate .wav file for each location. I only want 12v9 to be changed.
THANKS!!! And thanks to abacks for starting this thread...so sorry I took over.
AvayaTier3
Technical User
you need to push the same .wav file to each virtual val
01v9
12v9
20v9
21v9
The purpose of an audio-group is to use local resources to play the announcemnt. one extension, one announcement that is identical will be played when the one extension is called. The .wav file should be the same size, modification date, recorded message and needs to be on each board in the audio-group.
You should not have 4 different .wav files that have a different recording but the .wav files have the same name on 4 different boards.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
01v9
12v9
20v9
21v9
The purpose of an audio-group is to use local resources to play the announcemnt. one extension, one announcement that is identical will be played when the one extension is called. The .wav file should be the same size, modification date, recorded message and needs to be on each board in the audio-group.
You should not have 4 different .wav files that have a different recording but the .wav files have the same name on 4 different boards.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
- Thread starter
- #15
AvayaTier3
Technical User
go back to sleep Andy.. It's a little late to start a new thread now.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
- Thread starter
- #17
The topic was appropriate for all information here. And it is helpful when there is one thread to review instead of several different posts. Thanks much AvayaTier3 for being so helpful and understanding and most of all not writing anything in all caps which equates to yelling.
AvayaTier3
Technical User
You can call me if you need some help Sandy
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
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