Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Vmpro leave mail 1

Status
Not open for further replies.
johnnybrian

johnnybrian

IS-IT--Management
Sep 11, 2007
233
GB
Hi!

I have a LEÀVE MAIL function in my call flow. But i cant figure out how to use it properly. If I make an announcement in the voicemail pro, like "hi please leave a message and we will get back to you" and route this to the mailbox of huntgroup 300, then before the beep i get the announcement from the huntgroup 300! :/

So the call will be like this: (my voice) "Hi, please leave a message and we will get back to you." followed by (annoying womans voice)"Welcome to IP office. Extension 300 is not available. Please leave a message after the tone..." Is there any way to disable the system message, or do I really have to speak the system message diretly on the huntgroup instead?
 
Sort by date Sort by votes
Go to the wav's and look for mc01
This is one second of silence
Then go to the folder names
Put in the mc01 and rename it to the name of extension 300
But i think it should not do this
You probably did not set it up right or am i mistaken ?



RTFM.gif


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
Call flow:

Incoming call: start Point (Welcome to company)>---------Assisted transfer to huntgroup 300>-----
If no answer, goes to>------
Leave mail with a waw file saying"leave message etc (specific mailbox, 300.)

Problem is, that i still get the lady after the LEave mail speak that i did.
 
Upvote 0 Downvote
record the mailbox greeting with the actual greeting and take the menu greeting away, much easier to administer and to change as you jus tnneed to log into the mailbox and press 3...


Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
Upvote 0 Downvote
nahh i dont agree, would like to control aeverything in the VMPRO! Is that really not possible?
 
Upvote 0 Downvote
I always use voice question and send the recording to any mailbox you want. Much easier.
 
Upvote 0 Downvote
TLPeter; The trick with the 1 secnd file worked, and thats enough for me. Thanks! ;)
 
Upvote 0 Downvote
>I always use voice question and send the recording to any mailbox you want. Much easier


That's the way I do this kind of thing... AS 1 second silence is a bit of a bodge TBH

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Upvote 0 Downvote
>I always use voice question and send the recording to any mailbox you want. Much easier

And how would I do this? how would my call flow look?
 
Upvote 0 Downvote
Easy...

Add a voice question block to you your call flow instead for your Leave mail action

On the Specific tab add your prompt that you wish to use a greeting. Add a recording place holder (click on teh recording button) ad set a maximum time. On the bottom of the specific tab there is a destination mailbox. Set that to where you want the message to go to,

Save and make live

Test and Beer

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Upvote 0 Downvote
That's how it has always worked, you are telling it to go to that mailbox so it plays that mailboxes greeting. To get around this do as matt has suggested, that how I do it too and it works great :)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
Upvote 0 Downvote
why would you play a menu greeting or voice question if you don't need it because the mailbox greeting will do the same thing, I might be a bit thick but I just don't see any situation I would need that, and writing this I see one, haha, if you want to have different greetings and all messages ending up in the same mailbox.
Got it now.

Cheers

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
Upvote 0 Downvote
Westi; Exactly! ;)

Well the question thingy works great, you guys are the best.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

L
  • Question
VMPro+Office365
Replies
5
Views
318
lizarazo
L
William C290
  • Locked
  • Question
Distributed VMPro 2
Replies
8
Views
967
derfloh
derfloh
quazimotto
  • Locked
  • Question
VMPro TFTP Accesss: Password BAD 1
Replies
5
Views
474
Travis Harper
Travis Harper
BrianCosta
  • Locked
  • Question
VMPro and prompts 8
Replies
1
Views
182
sizbut
sizbut
M
  • Locked
  • Question
SMS not received anymore bij VMPro
Replies
8
Views
565
Menniss
Menniss

Part and Inventory Search

Sponsor

Back
Top