Zoom Room and Avaya SIP

[cgogan13]

Hi!

Has anyone successfully deployed Zoom Room using an Avaya Aura SM SIP phone as the phone in the Zoom Room? We have been working with Zoom since October and no-one seems to know how to get this to work. traceSM indicates a couple of issue, once being SIP Warning 381 SIPS Required, and another being that the unit is sending out a group MAC (not sure if this is just part of the process and not an issue at all but I'm grasping at straws here).

Does anyone have this working or have any insights as to what the issue might be?

We are on CM 6.3.x (upgrading to 8 later this year). SMGR and SM are both 7.1

Thanks in advance

Ciara

 

[wpetilli]

Yes, I have them working in a bunch of rooms. In the Zoom portal we have it setup with UDP, the user name the 4 digit extension (in my case), the domain, the password you created in SMGR for the user/station, the authorization name is the same 4 digit extension and the registrar server IP is the SM100.

 

[cgogan13]

Thanks wpetilli. Our SIP connections are TLS, will that work? Other than that, our settings re the same as you have described

 

[wpetilli]

I don't know your setup, but my trunks between ASM and CM are all TLS. We aren't using any SIP carrier trunks. For these Zoom rooms, I believe they are communicating from the internal IP's of the Zoom PC/Controller to your voice infra.

 

[cgogan13]

ok, thanks, we're the same, TLS between ASM and CM. I'll try UDP & see what happens.

 

[cgogan13]

Unfortunately it's still failing. it never gets past the invite:

 

[cgogan13]

FYI my testing today is just on internal call to eliminate any possible issues with SBC programming.

What is SIP signalling group for your "Enforce SIPS URI for SRTP?" set to?

 

[wpetilli]

set to 'y'

 

[wpetilli]

Also, we set the SIP user up as 9600SIP. Don't believe that matters. In your ASM entity links to you have UDP added as a listening port ?

 

[cgogan13]

We do not have UDP added as a listening port. Could you share a screen shot or the programming I would need to do?

 

[wpetilli]

see attached. This is the SIP Entity of my ASM

 

[cgogan13]

Thanks. I found it and we do have it on my SM100 Entity but not on the entity for the specific trunk group. The screen shot you shared it from your SM100 I believe. I'll double check my Zoom and test again.

 

[cgogan13]

Hi wpetilli, I got this working! when I switched my transport to UDP on Zoom I had to reset the device before it "took" the change, so even thought I had saved it and the screen showed UDP, it was still sending TLS until after the reset.

Thanks for all your help on this!

Ciara

 

[wpetilli]

No problem