Zeroing out and M2616 Display (Option 11C)

[TomMonger]

Hello! This is an AWESOME resource!

I'm a new LAN Admin who has had very little experience with Option 11 phone system. I'm just learning all about our system. This forum has helped me do some things that our company would've paid a fortune to do if we called in an outsider. Anyway, here's my question:

One of our managers (John) has a secretaty (Jane). When John's out of the office, he sets his Meridian Voicemail so that the zero-out option will forward the call to Jane.

When the call is from the outside, her display shows something like "83-02", which I assume is a trunk line. When the call is internal, the name & extension of the caller shows up.

Jane has asked me if it is possible for her display to show *John's* extension (or some other indication that the call is a forwarded/zeroed-out call) on her M2616 display when someone has zeroed-out from his voice mail.

Is this possible? If so, is it easy to set up? If so, can someone please walk me through this step-by-step?

Thank you so much!
-Tom in Scranton, PA

 

[j68maro]

You could make a dummy acd in ld 23 ncfw to janes phone and name it in ld 95, change the revert in his mailbox to the acdn and it should show up on her phone with that ext and name.

 

[TomMonger]

Thanks, J. Would you mind walking me through this? I don't know what an ACD, ACDN and NCFW are.

Thanks,
-Tom

 

[cmawbey]

HI
ld23
REQ=NEW
TYPE=ACD
CUST X
ACDN (SPARE EXTN NUMBER)
MAXP=1
<CR>TILL YOU GET NCFW
NCFW (NUMBER TO FORWARD TO INCLUDING A 9 IF REQUIRED)
...
TO CHANGE NAME
LD 95
REQ=NEW
TYPE-NAME
CUST X
DN (ACDN NUMBER)
NAME XXXXXXXXXXXXXX

REQ=END
TREY THAT
Colin

 

[TomMonger]

Thank you, Colin & J68. I'll give it a shot!

-Tom