Zero Out

[h382]

I have a MM 2.0 hooked up to an S8300 via an IP trunk.. Everything seems to be working alright except for a few small things. The most important at this time is the Zero Out function from a mailbox. If I set it up under the TUI, it will ring whatever I put in there for a half ring and show on the phone for a half second, then it disconnects both sides.

If I set the secondary extension I believe it's called in the MSS, it will go to the mailbox I specify but it doesn't ring, which I think maybe normal.

Any ideas as to what would make the call disconnect after a split second? It it a software patch(don't believe I have any service packs on it, but didn't see any issues resolved regarding zero out), or could it be the H.323 trunk configuration?

Any help would be fantastic!

 

[KenMeans]

you must have the call transfer set to blind. If you are using IP you must use full for the transfer type in the VMSC

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)