Zero Out Issue

[PhoneTechMan]

At one of our customer sites, they report that there's an issue when a caller uses the zero out option, the call tranfers to the zero out extension, rings twice and when the call is answered, the call is dropped or if not answered before the second ring, the call drops. If anyone has an idea as to why this is hapenning, please comment and Thanks In Advance.

 

[KenMeans]

sounds like it may be set for Supervised transfer and the caller is getting pulled back