Zero Out from ACD Q on SX200 ICP 1

[safeharbor]

Can callers zero out from an ACD queue while waiting for an Agent? Is this an option that can simply be turned on, or does the customer have to order it as an addition? Where would I turn this feature on?

 

[kwbMitel]

On a 200 you do not have the option to dial out of queue.
Your only option is to interflow after a timeout period.



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[safeharbor]

Thanks!