Zero Dollar Invoices

[Zbob]

Anyone seen random zero dollar invoices print out of Macola.

It just backorders any items on the original.

Thanks

 

[dgillz]

I have never seen this happen randomly, and there is nothing on the Macola website about this happening randomly.

Can you explain anything more about the environment you work in, are you using manifest select, flexibility, or anything out of the ordinary? Software Sales, Training and Support for Macola, Crystal Reports and Goldmine
dgilsdorf@mchsi.com

 

[tpllc]

I have seen this happen. It is usually a user error. If the quantity to ship is set to zero, the Macola default, and then the line is selected without changing the quantity, then you will get a zero dollar invoice.

Steve Henley
TPLLC

 

[zedsded]

Just on top of my head, have you checked the date range in billing? You can get zero totals if during billing..a dialogue box option(if activated) comes up asking for a date range. If the date is earlier than whats specified in Order Entry, all items default to zero. Quick fix, rebill the order/s and change the date say...end of year.