Your session has timed out 1

[DomingoDolores]

Hi,

Does anyone know how to prevent the ESM from Timing out your session?
In the help file of the 3300ICP they refer to a document on eDocs but the reference number doesn't exist.

It must be a script running in the back refreshing your cookie from time to time.

Any ideas?

 

[kwbMitel]

I know if you leave it on the maintenance commands screen it will not time out.

The real question is why do you want this to happen?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[DomingoDolores]

Of course with maintenance commands screen it won't time out because its refreshing all the time

Because if you are programming a cluster in 8 ESM of different ICP's sometimes you are not in time with refreshing and you need to login again.
And i really don't like it! Thats why

 

[kwbMitel]

That's understandable, and no, there is no way to extend/tirn off the timer.

I usually use SDS and imports as much as possible. Program 1 system at a time and use the first as the guide for the others. Timeouts are not a problem using this method.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[veenstrahiem]

Hello, there must be a way to extend the session-timer:
This is straight from the helpfiles in the mitel 3300:

Start Sharing Data
CAUTION: Ensure that you have installed the required Internet Explorer registry file on your PC. The registry file extends your Internet Explorer session and prevents it from timing out before a Start Sharing or Synchronization operation is complete. Refer to Mitel Knowledge Base article 07-3829-00006 on Mitel Online for instructions.

The problem is, that I also can't find this reference article on mitel.

 

[IrwinMFletcher]

Try this...

07-3849-01068

 

[kwbMitel]

Sankop and IrwinFletcher:

Correct me if I am wrong but the process you are quoting is to extend the Windows Timeout, not the 3300's.

Extending the Windows timeout is sometimes required when downloading large files or when any 3300 process takes a long time.

This will not help BenHoetmer, his timeouts are Idle timeouts from the 3300.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tlpeter]

The timeout occurs after 20 minutes
Not doing anything in 20 minutes means you are doing nothing on the 3300 !
In that case you need to log out
It is a security feature
If you walk away from your laptop/pc and you can leave it open then some #$%@head can mess up the system
They still can in 20 minutes but the risk is smaller

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______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IrwinMFletcher]

kwb, you're most likely right, I just found something on the timeout and posted it...not my best work.

 

[MitelAU]

How to increase the inactivity timeout when logged in via ESM

When you are logged into the System Admin tool, right click on the area of System Alarm and select View Source. In the contents you will see your sessionId as:

var SessionID = '27263';
//-->

Then from telnet use the command
sm_setSessionTimeout <sessionID>, <timeout in seconds>

So if you want the timeout to be and hour for the session id mentioned above it would be sm_setSessionTimeout 27263, 3600


You can also use sm_displaySessionInfo to show all the active sessions but if multiple people are logged in, it could be difficult to determine your own session ID (tool will be 2 for Sys Admin tool).


Example: This will set my timeout to 5 seconds

-> sm_displaySessionInfo
Access Time IP Address Mode SessionID State Tool
----------- ---------- ---- --------- ----- ----
06-01@13:43 UNKNOWN 0 15569 0 4
06-01@13:43 UNKNOWN 0 31909 0 2
value = 0 = 0x0
-> sm_setSessionTimeout 31909, 5
value = 0 = 0x0

Also note that after a backup the session timeout will likely be reset to the default time.





Knowledge is power, thats why we share!

 

[DomingoDolores]

Yeah, the whole thing via telnet is working but to complicated.

i know for other web apps you run a background JavaScript process in the browser that sends regular heartbeats to the server. Regenerate a new cookie with timed expiration, say, every 5 or 10 minutes. Must be a way to run a script like that for the 3300.

And BTW it is our company policy to lock your laptop when you leave your desk

 

[drichter12]

Just a side note. The Windows Registry mod is also included on the 3300 Software CD in the Product Support/Registry directory. Instrutions included as well.



Dale

 

[MitelInMyBlood]

This probably would not apply to the ESM in the 3300, but in a telnet session to the 3300 call control the command is:
suspend auto logout or more simply, sus au lo

It's part of the script in OpsMan automated data saves.