You do not have permission to use the selected printer

[kippy13]

Hi All,
Okay,
Recently we put Office 2003 SP2 and XP SP2 on large number of machines. Even with a lot of testing before hand there have been some incidents.
One of which is this:
When a user tries to print to a networked printer from Outlook only they get the message:
You do not have permission to use the selected printer-If you need access contact your network administrator.
They can print to the printer from other apps and adding/removing the printer doesnt resolve the issue.
I;ve seen a few issues mentioned on the MS site however I dont think they are relevant to our environment.
Any help appreciated, let me know if there is anything else you need to know,
Kippy

 

[linney]

The linked article talks about incorrect Permissions at this location. Wouldn't hurt to look at the whole Spool folder too in case there is a problem there.


C:\WINDOWS\system32\spool\drivers\w32x86\3


You may receive an error message when you try to print a document to a network shared printer from a computer that is running Windows 2000

http://support.microsoft.com/kb/903932

 

[kippy13]

Cheers linney,
I've spoted that article however it didnt seem relevant to the situation I find myself in however I will take a look at it and the spool folder as well.
Will let you know how I get on,
Kippy

 

[linney]

You could also look to the MS Office forum too, perhaps someone there has seen this problem, especially if it is only Outlook that is giving you this headache?

http://www.tek-tips.com/threadminder.cfm?pid=68