You do not have a license to use this product on Windows 8 1

[drtayao]

Someone experienced the problem "You do not have a license to use this product" upon opening of Sage Accpac 5.5 and 6.0.

One of my client is using Sage 5.5 with PU3, running with SQL Server 2008 Standard (Database), Windows Server 2012 (Server), Windows 7 Pro and Windows 8 Pro (workstation). Nine (9)workstations with Windows 7 running smoothly without any problem , while two (2) workstations with Windows 8 is running for one week only then afterwards the problem encountered without changing to server, workstations and database.

Another client is using Sage 6.0 with latest PU, running with SQL Server 2008 Standard (Database), Windows Server 2008(Server), Windows 7 Pro and Windows 8 Pro (workstation). Five(5)workstations with Windows 7 running smoothly without any problem , while two (1) workstations with Windows 8 is running for almost one-hour only then afterwards the problem encountered without changing to server, workstations and database.

 

[Jay Converse]

Rh5.5 is totally not supported in Windows 8. Looks like 6.0 has troubles with it, too. Maybe 8.1 is better.

 

[ettienne]

Win8.1 seems worse, sites running well on Win8 are now running into issues on Win8.1 - they have to browse to the shared data folder on the server before opening Sage otherwise they get the license error. Go figure.

 

[DjangMan]

We had something similar to that with Win 7. Depending on how the user started Accpac they might not see a mapped drive when accessing a document attachment in Service Manager. The drive was available outside of Accpac but when using an open dialog from within Accpac the mapped drives were not available. We pulled UAC down to level 2 and made sure that Run As Administrator was checked to make that problem go away.

The problem was that the credentials that Accpac was running under was different than the credentials that the mapped drive was using so Accpac couldn't see the mapped drives.

 

[ettienne]

And if we do not use mapped drives (mapped drives went out with the dinosaurs) and use UNC? I just can't figure this one out and Sage tech support cannot either.
My next 'fix' is format C: - that usually fixes the paranormal. But the client declined so I rest my case, they can browse to the shared data folder every day of their life - I don't care