Yet another Call Center Issue

[DMilden]

Customer informs me they cant view real-time data or view reports. I get on site all checks ok. I take a look for any new patches and find Reporting for call center 2.45. Take a look at release notes and its for customers having issues after installing .net framework 3.5 sp1. So I take a gander on server pc in add/remove programs and sure enough it was installed. So I download patch follow instructions all goes well with installation but still having same problems as well as now server wont connect to CP. I just love nortel patches.

Running callpilot 150 Ver. 31.10.31.22 and latest updates for RCC and server. I havent installed the newest CP version 31.10.35.22 due to the fact that there is nothing in the release that relates to call center. I am on site and have call in with nortel but you know how long that can take and I really want to get this fixed.

Any help appreciated thanks.

 

[Firebird Scrambler]

Usually on the BCM RCC server, I find that the only way is to reload the RCC Software again.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[DMilden]

Thats all that nortel did. They removed all versions of RCC and client as well as all versions of mysql and reloaded it all. This works great for a fresh install but doesn't migrate the old data over. They said it was a software issue and all the information didn't migrate over from previous version.

Chalk another one up to brilliant programming and testing.