Yet another ACD modification question

[Remzoo7]

First of all, I'd like to thank every one of you, this board saved my skin many times already.

I had a crash course on meridian systems to support our system until it is replaced with IP phones, so I'm far from an expert on the matter.

I've read countless times to not change anything on a ACD set, but I suspect this might be different:
The phone have, in addition to the ACD key, a SCR key with the name of the agent. There will be a new agent using that phone in a couple of weeks, can I change the name of the DN in ld 95 without worry?

Thank you.

 

[PERRYPJ]

Yes, the only things that you should never modify are the ACD prompts, you can change anything from the top down to the ACD Key plus if you have SCR key's you can change them

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Remzoo7]

Good to know, thank you for the quick answer