Yellow Alarms - DTIC CARD (DPNSS) connected to PABX

[dass2]

Hi,

every now and then a yellow alarm presents on Aspect alert manager. Recently the alert manager has been presenting copious amounts of these yellow alarms. The card is actually used for predominantly outbound calling i.e. places the call on the PABX but does facilitate some inbound trunks also. No service has been affected whatsoever i.e. all outbounds are placed fine and all inbounds are fine. I actually replaced the card in question last tuesday night and thought this would ectify the problem. However, the alarms are still in abundance. In addition, I have had Voice team bounce the PABX which still hasnt resolved the problem. I know the problem is only minor and I know the yellow alarms suggest that the problem is a 3rd party equipment issue. Anyone any ideas or any similar experiences???

 

[McGruff753]

Look in your Activity Log. Is the D-Channel bouncing every couple of minutes?

 

[dass2]

Mcgruff,

when you say is the D channel bouncing, what should I be looking for on activity log? Here is a specific time slice of the day...Do you think the fact that the card is set as a slave and its possible priority of 41 could be an issue?

Logs for 13:00 to 14:00 which is the time of day the alarms occur most

04132005 13:00:16 SYSINFO Port error report PortType INSTRUMENT PortNum 28 CardPort 5012 ErrCode 1 51 INSTR commerr 139
04132005 13:00:16 CUSTINFO Hardware error Devtype INSTR Devnum 28 CardPort 5012 40 INSTR ad_offinst 269
04132005 13:04:08 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:04:08 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:05:03 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:05:03 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:08:49 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:08:49 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:09:47 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:09:47 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:09:59 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:09:59 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:09:59 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:09:59 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:10:00 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:10:00 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:13:56 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:13:56 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:16:21 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:16:21 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:16:21 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:16:21 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:16:21 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:16:21 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:18:12 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:18:12 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:19:32 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:19:32 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:20:31 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:20:32 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:26:19 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:26:19 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:34:59 WARNING Internal software error Error 108 ErrParm1 FlushDigit ErrParm2 f 27 VOICE mal_startrecor 1163
04132005 13:38:57 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:38:57 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:38:59 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:38:59 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:39:30 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:39:30 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:40:01 SYSINFO Port error report PortType INSTRUMENT PortNum 19 CardPort 5003 ErrCode 1 51 INSTR commerr 139
04132005 13:40:01 CUSTINFO Hardware error Devtype INSTR Devnum 19 CardPort 5003 40 INSTR ad_offinst 269
04132005 13:40:37 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:40:37 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:40:37 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:40:37 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:42:18 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:42:18 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:06 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:06 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:06 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:06 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:33 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:33 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:34 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:34 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:41 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:43:41 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:44:17 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:44:17 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:45:28 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:45:28 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:13 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:13 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:13 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:13 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:17 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:17 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:29 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:29 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:47:55 SYSINFO BAD LINE reported Inst # 42 Connectd trk 265 Code VOLUME 57 INSTR problem_report 92
04132005 13:48:40 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:48:40 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:49:31 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:49:31 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:50:16 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:50:16 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:50:16 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:50:17 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:56:35 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:56:35 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:59:11 WARNING Internal software error Error 42 ErrParm1 FlushDigit ErrParm2 f 27 VOICE malreq_flushdt 670
04132005 13:59:18 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:59:18 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:59:18 SYSINFO Digital circuit status report Card 14 Status YELLA State 7 Priority 41 123 SWITCH ss_t1status 307
04132005 13:59:18 SYSINFO Digital circuit status report Card 14 Status YELCLR State 7 Priority 41 123 SWITCH ss_t1status 307

 

[McGruff753]

It would say D-Channel status Up over and over. It looks like your issue is something different. Has the carrier been monitoring the circuit to see if they see the errors as well?

 

[dass2]

Hi McGruff,

Well, its a tricky issue too be honest. Im not overly experienced with the telecomms side yet (and I stress yet as Im learning new things every day but I know that the yellow alarm suggests that 3rd party hardware could be the problem. At first Cable and wireless where contacted to check the circuits and according to them all was fine. Voice then informed me that the PABX had been bounced, the last route was changing the card, which as Ive said had no success. Its just an annoying situation having these errors pop up all the time. No service seems to be affected, do you think its worth selecting a different set of trunks to see if the same thing occurs???

Cheers

Ben

 

[McGruff753]

It probably couldn't hurt.

 

[dass2]

McGruff...

Cable and Wireless now reckon that, on at least 20 occasions a day their circuits are reporting a 'Call Accept' Timeout and are certain that it isnt their circuit. The engineer told me that its the switch which is the problem. In my mind this now takes the PABX out of the equation as this doesnt handle the inbound calls, it is purely the Aspect ACD...mmm interesting. He also said that updating to 'Q931' a newer version of ISDN will sovle the problem...

 

[McGruff753]

Here's an example of what I was talking about the d-channel bouncing.

04282005 13:42:23 SYSINFO ISDN D-channel status report Card 25/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:42:27 SYSINFO ISDN D-channel status report Card 73/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:43:48 SYSINFO ISDN D-channel status report Card 25/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:43:52 SYSINFO ISDN D-channel status report Card 73/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:45:13 SYSINFO ISDN D-channel status report Card 25/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:45:17 SYSINFO ISDN D-channel status report Card 73/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:46:38 SYSINFO ISDN D-channel status report Card 25/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:46:42 SYSINFO ISDN D-channel status report Card 73/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:48:03 SYSINFO ISDN D-channel status report Card 25/1 Status Up 148 SWITCH ss_trill_disp 723
04282005 13:48:07 SYSINFO ISDN D-channel status report Card 73/1 Status Up 148 SWITCH ss_trill_disp 723

 

[dass2]

McGruff,

I think its 99% a PABX problem, Siemens are coming to look at the PABX next week so will keep you informed. Its very strange now also that lots of calls on those particular trunks where getting silent calls i.e. like the call had come through but nobody was their. Its like the voice part of the calls is lost in translation from the PABX to switch. I have moved the priority areas of the business to other trunks and these are no longer getting silent calls. Ill keep you posted...

 

[dass2]

Well,

Looks like the problem is sorted now. Siemens Engineer came out and replaced the 2mb Link card which in turn seems to have solved the problem and points the finger at the ISDX.